> For the complete documentation index, see [llms.txt](https://docs.screendesk.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.screendesk.io/get-started/quickstart.md).

# Quickstart

Screendesk is the video platform for support teams, in software and in retail: customers record their screen, or film with their phone, from a link you send.

{% embed url="<https://app.screendesk.io/recordings/847d55d5-8cd5-48c0-a729-e61bd52d0e34>" %}

With Screendesk you can:

* Request recordings from customers, with a link or inside your helpdesk. On a computer they record their screen; on a phone they film the product or the problem with their camera.
* Get console and network logs, and an AI summary, with each recording.
* Record and send videos, and reuse them.
* Start video calls, and let customers book a time with you.

<a href="https://app.screendesk.io/users/sign_up" class="button primary">Sign up</a> <a href="/request-screen-recording/request-a-recording.md" class="button secondary">Request your first recording</a>

### Request recordings from anywhere

<table data-view="cards"><thead><tr><th></th><th></th><th data-hidden data-card-cover data-type="image">Cover</th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td><strong>Helpdesk integrations</strong></td><td>Request inside Zendesk, Intercom, Help Scout, HubSpot, Freshdesk and Jira.</td><td><a href="https://3820804400-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FfW6XSzJSKsNyZnOkSJPt%2Fuploads%2FzD7A7GbtCYR5RcI9VLJd%2Fch-helpdesk.png?alt=media">ch-helpdesk.png</a></td><td><a href="/request-screen-recording/request-a-recording.md#from-your-helpdesk">Request a recording</a></td></tr><tr><td><strong>Contact forms and Messenger</strong></td><td>Customers send a recording with their first message.</td><td><a href="https://3820804400-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FfW6XSzJSKsNyZnOkSJPt%2Fuploads%2F0eb0I9v28hkRUZme15rg%2Fch-forms.png?alt=media">ch-forms.png</a></td><td><a href="/helpdesk-integrations/intercom/messenger-editor-recommended.md">In conversations</a></td></tr><tr><td><strong>Chat and chatbots</strong></td><td>Send a recording link while chatting, or from a bot.</td><td><a href="https://3820804400-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FfW6XSzJSKsNyZnOkSJPt%2Fuploads%2FjAOAIzorre5hb1t9JeNO%2Fch-chat.png?alt=media">ch-chat.png</a></td><td><a href="/helpdesk-integrations/chatbots.md">Chatbots</a></td></tr><tr><td><strong>Direct links</strong></td><td>Email, text messages, Slack, help articles.</td><td><a href="https://3820804400-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FfW6XSzJSKsNyZnOkSJPt%2Fuploads%2FEPoWu9HPKPPKhv1LEq3X%2Fch-links.png?alt=media">ch-links.png</a></td><td><a href="/request-screen-recording/request-a-recording.md#send-a-request-link">Request a recording</a></td></tr><tr><td><strong>Your website</strong></td><td>Customers record on your site, with its logs.</td><td><a href="https://3820804400-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FfW6XSzJSKsNyZnOkSJPt%2Fuploads%2FDq7mgw2IEmXXpZ2CrV1x%2Fch-website.png?alt=media">ch-website.png</a></td><td><a href="/request-screen-recording/developer-tools.md">Logs &amp; blur</a></td></tr><tr><td><strong>From a phone</strong></td><td>Customers film a product, a device or a receipt with their camera.</td><td><a href="https://3820804400-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FfW6XSzJSKsNyZnOkSJPt%2Fuploads%2FXg60leBSfOYlmLDyhDSd%2Fch-phone.png?alt=media">ch-phone.png</a></td><td><a href="/request-screen-recording/request-a-recording.md#what-your-customer-sees">Request a recording</a></td></tr></tbody></table>

### Discover Screendesk

<table data-view="cards"><thead><tr><th></th><th data-hidden data-card-cover data-type="image">Cover</th><th data-hidden data-card-target data-type="content-ref">Target</th></tr></thead><tbody><tr><td><strong>Request screen recordings</strong> from any ticket</td><td><a href="https://3820804400-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FfW6XSzJSKsNyZnOkSJPt%2Fuploads%2F6Hu1ZzcBc9pKkiYKCbF5%2Fcard-request.svg?alt=media">card-request.svg</a></td><td><a href="/request-screen-recording/request-a-recording.md">Request a recording</a></td></tr><tr><td><strong>Record and send videos</strong> from your browser</td><td><a href="https://3820804400-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FfW6XSzJSKsNyZnOkSJPt%2Fuploads%2F2I6H88pjOsH0qaQRElyd%2Fcard-send.svg?alt=media">card-send.svg</a></td><td><a href="/send-screen-recording/send-a-screen-recording.md">Send a video</a></td></tr><tr><td><strong>Live video calls</strong> with screen sharing</td><td><a href="https://3820804400-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FfW6XSzJSKsNyZnOkSJPt%2Fuploads%2FxLwemUKCDwLWljgOOQNe%2Fcard-calls.svg?alt=media">card-calls.svg</a></td><td><a href="/video-calls/start-a-video-call.md">Start a video call</a></td></tr><tr><td><strong>Console and network logs</strong> from your website</td><td><a href="https://3820804400-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FfW6XSzJSKsNyZnOkSJPt%2Fuploads%2FR48g31Q42jBYjCf7DQOy%2Fcard-capture.svg?alt=media">card-capture.svg</a></td><td><a href="/request-screen-recording/developer-tools.md">Logs &amp; blur</a></td></tr><tr><td><strong>AI summaries</strong> and ticket investigations</td><td><a href="https://3820804400-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FfW6XSzJSKsNyZnOkSJPt%2Fuploads%2FaeHNdnQ0eO0hXJO0HOMx%2Fcard-ai.svg?alt=media">card-ai.svg</a></td><td><a href="/debug-with-ai/overview.md">AI overview</a></td></tr><tr><td><strong>The MCP</strong> for support investigations</td><td><a href="https://3820804400-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FfW6XSzJSKsNyZnOkSJPt%2Fuploads%2FtjqUQEcrXb77scJhkGQc%2Fcard-mcp.svg?alt=media">card-mcp.svg</a></td><td><a href="/debug-with-ai/mcp.md">MCP</a></td></tr><tr><td><strong>Folder automations</strong> that route the work</td><td><a href="https://3820804400-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FfW6XSzJSKsNyZnOkSJPt%2Fuploads%2FDXl0WrWcAsXuF9LPQYvg%2Fcard-automations.svg?alt=media">card-automations.svg</a></td><td><a href="/organization-and-workflows/automations.md">Folder automations</a></td></tr><tr><td><strong>Booking links</strong> your customers can book</td><td><a href="https://3820804400-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FfW6XSzJSKsNyZnOkSJPt%2Fuploads%2F3Ur46spMw7VohrVbaSiK%2Fcard-bookings.svg?alt=media">card-bookings.svg</a></td><td><a href="/scheduling/create-booking-links.md">Booking links</a></td></tr><tr><td><strong>Sharing, SSO</strong> and the audit log</td><td><a href="https://3820804400-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FfW6XSzJSKsNyZnOkSJPt%2Fuploads%2F2nOVuJNBgvDRaDujFYLy%2Fcard-security.svg?alt=media">card-security.svg</a></td><td><a href="/security/restrict-access-to-recordings.md">Sharing and access</a></td></tr></tbody></table>


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation by asking a question.

Perform an HTTP GET request on the following URL with the `ask` and `goal` query parameters:

```
GET https://docs.screendesk.io/get-started/quickstart.md?ask=<question>&goal=<user_goal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is what the user is ultimately trying to achieve, the reason they need the answer. Sharing it helps GitBook give you a better, more relevant answer. A goal is most helpful when it describes the outcome the user wants rather than restating the question. For example, with `ask=how do I create an API token`, a goal like `automate deployments from our CI pipeline` lets GitBook tailor the answer to that use case.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.