# Freshchat

Request screen recordings from Freshchat conversations.

Screendesk generates a link your user can open in their browser. No install required.

### Before you start

* Install the Screendesk browser extension. See [Browser support](/bug-reports/getting-started/browser-support.md).
* Connect your Freshchat integration in Screendesk.

### Request a recording from a Freshchat conversation

Use **Copy & Attach to Ticket** to keep recordings tied to the right conversation.

{% stepper %}
{% step %}

### Open the conversation

Open the Freshchat conversation you’re replying to.
{% endstep %}

{% step %}

### Open Screendesk

Click the Screendesk icon in your browser toolbar.
{% endstep %}

{% step %}

### Copy the Freshchat link

Open the dropdown next to **Copy Link**.

Select **Copy & Attach to Ticket**.
{% endstep %}

{% step %}

### Send it to the user

Paste the link into your reply.

Tell the user what you need them to record.
{% endstep %}
{% endstepper %}

### After the user records

1. The user opens your link and records their screen.
2. The recording uploads to Screendesk.
3. You get an email notification with a link to view it.
4. The recording attaches to the Freshchat conversation.

### Notes

Freshchat auto-attach relies on detecting the conversation plus customer identity on the page.

For details on link types and what gets captured, see [Recording links](/bug-reports/capturing-a-bug-report/recording-links.md).


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.screendesk.io/bug-reports/customer-support-integrations/freshchat.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.