Jira

Request recordings from Jira issues and auto-attach them to the issue.

Request screen recordings from Jira issues.

Screendesk generates a link your user can open in their browser. No install required.

Before you start

• Install the Screendesk browser extension. See Browser support.
• Connect your Jira integration in Screendesk.

Request a recording from a Jira issue

Use Copy & Attach to Ticket to keep recordings tied to the right issue.

1

Open the issue

Open the Jira issue you’re working in.

2

Open Screendesk

Click the Screendesk icon in your browser toolbar.

3

Copy the issue link

Open the dropdown next to Copy Link.

Select Copy & Attach to Ticket (it will show the issue key, like PROJ-123).

4

Send it to the reporter

Paste the link into a Jira comment.

Tell the user what you need them to record.

After the user records

1. The user opens your link and records their screen.
2. The recording uploads to Screendesk.
3. You get an email notification with a link to view it.
4. The recording attaches to the Jira issue automatically.

If you don’t see “Copy & Attach to Ticket”

Use a general Copy Link instead.

This can happen when:

• You’re not on an issue page.
• The issue key isn’t visible yet (page still loading).
• Jira isn’t connected in Screendesk.

Notes

For details on link types and what gets captured, see Recording links.