Jira

Create Jira issues from Screendesk with captured context and Jira fields.

Send any bug report or recording to Jira in a few clicks.

Screendesk adds the capture link and debugging context automatically.

This page covers the manual Send to app action. Folder automations create issues automatically when recordings or bug reports enter a folder.

Before you start

• You need edit access on the Screendesk item.
• Connect Jira from Profile → Integrations.
• Each teammate uses their own Atlassian account.

Connect Jira

1

Open integrations

In Screendesk, go to Profile → Integrations.

2

Connect Jira

Find Jira and click Connect.

Approve Screendesk in Atlassian.

3

Return to Screendesk

Jira now appears in your connected apps list.

You can also start this flow from Send to app → Connect Jira.

Create a Jira issue

1

Open the item

Open the bug report or recording in Screendesk.

Click Send to app.

2

Choose Jira

Select Jira issue.

If Jira is your only connected app, the main button may say Send to Jira.

3

Review fields

Check the summary and description.

Choose a Project and an Issue type.

Optionally add a priority and labels.

4

Create the issue

Click Create issue.

Screendesk keeps the Jira issue link on the item, even if you disconnect later.

Available fields

Field	Required	Notes
Summary	Yes	Used as the Jira issue summary.
Description	Yes	Your notes are added above the Screendesk context.
Project	Yes	The Jira project where the issue will be created.
Issue type	Yes	Issue types load after you choose a project.
Priority	No	Priorities load from Jira.
Labels	No	Labels load from Jira.

What Screendesk sends

• A direct link to the bug report or recording
• The source website URL, when available
• Device and browser details
• The capture timestamp in UTC
• A link to developer information in Screendesk

Anything you add in the description goes above the generated Screendesk context.

Customize the form

Click Edit fields in the Jira modal to show or hide optional fields.

Required fields stay visible.

Your field choices are saved for your Jira connection.

Permissions

• You must be able to edit the bug report or recording.
• Watch-only users cannot connect personal app accounts or send items to Jira.
• Workspace admins can remove Jira from Profile → Integrations for the whole workspace. Existing issue links stay visible.

Troubleshooting

Jira is not in the Send to app menu

Open Profile → Integrations and connect Jira.

If the button is missing entirely, confirm that you can edit the bug report or recording.

No Jira site is available

Make sure your Atlassian account has access to at least one Jira Cloud site.

Then reconnect Jira from Profile → Integrations.

Projects, issue types, priorities, or labels do not load

Reconnect Jira and make sure your Atlassian account has permission to browse the Jira project and create issues in it.