Website management

Control which websites Instant Replay runs on.

Website management controls where Instant Replay runs.

Use it to always enable trusted apps. Block sensitive sites.

Lists

You manage two domain lists:

• Always Enabled Sites: Instant Replay runs, even on heavy pages.

• Blocked Sites: Instant Replay never runs.

A domain can only be in one list. Adding it to one list removes it from the other.

Open website management

1

Open Screendesk

Click the Screendesk icon in your browser toolbar.

2

Open settings

Click Settings (gear icon).

3

Open website management

Click Manage Websites.

Manage the current website

Website management shows the current domain.

• Click Always Enable to add it to the always enabled list.

• Click Block Site to add it to the blocked list.

Add a website manually

1

Pick a list

Go to Always Enabled Sites or Blocked Sites.

2

Add a domain

Click +. Enter a domain like example.com.

3

Save

Press Enter or click Add.

Screendesk normalizes domains automatically.

• example.com

• https://example.com

• www.example.com

• https://www.example.com

All become example.com.

Remove a website

Click X next to the domain.

FAQs

How does Screendesk decide whether Instant Replay runs?

Screendesk checks rules in this order:

1. Blocked Sites: always off.

2. Always Enabled Sites: always on.

3. Automatic detection: off on heavy pages.

4. Default: on.

When should I use Always Enabled Sites?

Use Always Enabled Sites for:

• Sites where you report bugs often.

• Apps misdetected as “heavy”.

• Internal tools you trust.

When should I use Blocked Sites?

Use Blocked Sites for:

• Banking and finance sites.

• Healthcare portals.

• Sensitive work apps.

• Any site you want excluded.

Where are my website lists stored?

• Lists are stored locally in your browser.

• Lists are not synced to Screendesk servers.

• Each browser profile has separate lists.

• Screendesk doesn’t track your list changes.

Should I add the main domain or a subdomain?

• Add the main domain, like example.com.

• Subdomains are separate, like app.example.com.

How many domains should I add?

Keep lists small. Only the ones that you think are sensitive