# Changelog

{% updates format="full" %}
{% update date="2026-03-29" %}

## March 2026

New video call controls give you more control before guests join and while the call is live.

***

#### Video call settings

<figure><img src="https://2034802900-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FKcmVSwfFCMDsPMAwAvgx%2Fuploads%2Fht1rkSemjYmzXLZ4cN15%2FCleanShot%202026-03-22%20at%2012.18.21%402x.png?alt=media&#x26;token=16e888bf-d949-4c4f-99a3-0c373b64271f" alt=""><figcaption></figcaption></figure>

You can now control how guests join and what they see during a call. All video call options now live in **Settings → Video Call**, grouped into clear tabs.

Under **Guest Defaults**, choose whether guests join muted or with their camera off. You can also enable a **pre-call review** screen so guests can check their camera, microphone, and speaker before joining. For a deeper check, turn on **connectivity & device test** to verify both hardware and connection quality. If browser permissions are blocked, you can show a help link with troubleshooting steps.

Under **In-call UI**, you can hide elements that are not useful for support calls. This includes the participant list, participant count, picture-in-picture button, settings menu, and in-call chat. Each option can be toggled independently.

Under **Clarity & Guidance**, you can enable active speaker highlighting and participant name labels in the subgrid for multi-person calls.

> Available on **Pro** and **Enterprise** plans.

***

#### Recording consent for video calls

<figure><img src="https://2034802900-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FKcmVSwfFCMDsPMAwAvgx%2Fuploads%2Fpov1e1r4hVgOGoTN0CBC%2FCleanShot%202026-03-23%20at%2019.03.29%402x.png?alt=media&#x26;token=d96bbaca-5dcb-49ab-b221-8cd7be3e59f6" alt=""><figcaption></figcaption></figure>

You can now require guests to review a recording notice before entering a live video call. When enabled, the join page shows your logo, a notice that the call may be recorded, your custom consent text, and a link to your privacy policy, along with **Accept** and **Decline** buttons.

Guests who decline can still join the call. The host sees an in-call banner, and auto-recording stops if it was running. Per-locale translations are supported for both the consent message and the link text.

Configure this in **Settings → Video Call → Recordings**.

> Available on **Pro** plans.

***

#### Improved

<details>

<summary>Participant insights redesign</summary>

The Insights tab on live call recordings now shows each guest as a card with their display name, join and leave times, OS, browser, device, screen size, timezone, locale, IP, ISP, and location. Data is collected automatically after the call ends. Host and recorder participants are excluded so the view stays focused on guests.

<div align="left"><figure><img src="https://2034802900-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FKcmVSwfFCMDsPMAwAvgx%2Fuploads%2Fa02xDwrBrcEOSNkkOVBx%2FCleanShot%202026-03-23%20at%2019.04.23%402x.png?alt=media&#x26;token=c13641e4-3f59-457d-b52e-22e79999992e" alt="" width="375"><figcaption></figcaption></figure></div>

</details>
{% endupdate %}

{% update date="2026-03-20" %}

## March 2026

Three new features give you more control over what happens before a recording starts, how you handle your customers' consent, and how long data lives in your workspace.

***

#### Recorder flow

<figure><img src="https://2034802900-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FKcmVSwfFCMDsPMAwAvgx%2Fuploads%2FTSz1cErgJvvGBnTREO0E%2FCleanShot%202026-03-20%20at%2011.42.46%402x.png?alt=media&#x26;token=91b26a19-ce2e-4aa4-9b8b-387f8839dee1" alt=""><figcaption></figcaption></figure>

You can now show a guided multi-step flow to customers before the screen recorder opens. Walk users through setup instructions, tips for capturing useful recordings, or anything else they need to see first.

Translations are supported out of the box.

> Available on **Plus** plans and above.

***

#### Privacy opt-in

<figure><img src="https://2034802900-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FKcmVSwfFCMDsPMAwAvgx%2Fuploads%2Fn1Q5bs6mgzSRcnuurNNr%2FCleanShot%202026-03-20%20at%2011.42.34%402x.png?alt=media&#x26;token=f6dbdafd-7275-4819-9773-2d8bffb4e82c" alt=""><figcaption></figcaption></figure>

You can now require customers to explicitly accept a privacy notice before they can start a recording. Once a customer accepts, the consent is remembered for future visits.

If you serve customers in multiple languages, you can add per-locale translations for both the consent message and the link text directly from the settings preview.

> Available on all plans.

***

#### Deletion policies

<figure><img src="https://2034802900-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FKcmVSwfFCMDsPMAwAvgx%2Fuploads%2Fe9Ws1RWNYjCZiFATQ78j%2FCleanShot%202026-03-20%20at%2011.46.37%402x.png?alt=media&#x26;token=8232db17-e6ea-4100-abfd-f630a263d541" alt=""><figcaption></figcaption></figure>

The legacy auto-deletion toggle has been replaced by a full deletion policy system. Instead of a single retention period per recording type, you can now create multiple named policies — each with its own rules for what to delete and when.

Deletion is permanent. Recordings and bug reports deleted by a policy — along with all associated comments, labels, and attachments — cannot be recovered.

> Available on **Pro** and **Enterprise** plans.

***

{% endupdate %}

{% update date="2026-02-15" %}

## February 2026

We've spent the last six months rebuilding how teams capture, organize, and act on bugs and recordings. Screendesk now does a lot more than record screens — it routes, triages, and automates your entire support workflow. Here's everything that's new.

***

### Bug reports

#### Chrome extension

A new Chrome extension lets anyone on your team file bug reports directly from the browser. Click the icon, pick your capture mode, and submit — the report lands in Screendesk with full technical context attached. No copy-pasting URLs, no describing what happened in words. Just show the bug.

Three capture modes are available from the extension popup.

* **Video recording** captures your active tab or entire desktop.
* **Screenshot** supports area selection, visible viewport capture — with an optional 3 or 6-second delay so you can set up the state you need.
* **Instant replay** reconstructs the last few seconds from DOM snapshots, giving your engineers a deterministic playback they can step through.

Before submitting, pick a folder, assign a team member, and apply labels — all from the extension. Automation badges on each folder tell you what will fire when the report lands.

<figure><img src="https://2034802900-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FKcmVSwfFCMDsPMAwAvgx%2Fuploads%2Ffatismhzfu2mnnKKmWol%2FCleanShot%202026-02-10%20at%2017.40.58%402x.png?alt=media&#x26;token=b058bb22-a021-47bc-a084-855b22ed9b0d" alt=""><figcaption></figcaption></figure>

#### Rich bug context

Every bug report ships with the technical context your engineers actually need. Screendesk automatically collects browser name, version, and engine. OS name and version. Screen resolution, window size, and device type. Timezone and locale. Network download speed, latency, IP address, ISP, and VPN detection status.

On top of that, each report captures JavaScript console logs with full stack traces, a complete network request log with headers, payloads, and response bodies, all click events with element selectors and coordinates, page navigation history, Core Web Vitals, and — for instant replays — full DOM snapshots.

Assign reports to team members, tag them with custom labels, organize them into folders, and control sharing with workspace-only or public link access. It's everything your engineering team needs to reproduce a bug without a single back-and-forth message.

<figure><img src="https://2034802900-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FKcmVSwfFCMDsPMAwAvgx%2Fuploads%2FoEoj3zdvTWiGfTX7GRZP%2FCleanShot%202026-02-10%20at%2017.39.24%402x.png?alt=media&#x26;token=030f5069-742b-4a01-b8bd-5e4269b44f09" alt=""><figcaption></figcaption></figure>

***

### Powerful workflows

A recording lands in Screendesk. Triage rules route it to the right folder. The folder triggers an automation. Your AI assistant picks it up through MCP. This is the pipeline we built.

#### Recording triage

Incoming recordings now route themselves. Define triage rules based on source integration (Zendesk, Intercom, Freshdesk, HubSpot, and 15+ others), customer email, country, recording type, team member, or whether the recording has audio.

Rules evaluate in priority order — first match wins. All conditions in a rule must match, and non-matching recordings stay unfoldered until you decide. Enable or disable rules without deleting them, reorder with drag-and-drop, or start from quick templates for common setups like routing by source or geography.

<figure><img src="https://2034802900-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FKcmVSwfFCMDsPMAwAvgx%2Fuploads%2FmGKQmypbtplK4tvWRz1X%2FCleanShot%202026-02-10%20at%2017.22.54%402x.png?alt=media&#x26;token=30f5ae56-4982-4e24-b55a-ae92ed40e10b" alt=""><figcaption></figcaption></figure>

#### Folders

Recordings and bug reports now live in folders. Create **Bug Report Folders** and **Recording Folders** for received recordings, sent recordings, live sessions, and your video library — each with its own content type.

Folders can be public or private. Private folders have explicit member lists so only the right people see sensitive reports. Pin folders to your sidebar for quick access, archive them when a project wraps up. Every folder can also trigger automations when new content arrives.

<figure><img src="https://2034802900-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FKcmVSwfFCMDsPMAwAvgx%2Fuploads%2FG5febV3umlGtyNM4ymBP%2FCleanShot%202026-02-10%20at%2017.21.27%402x.png?alt=media&#x26;token=4272b4a4-a6bd-4cb7-99d4-5799e093b577" alt=""><figcaption></figcaption></figure>

#### Automations

Folders now power automations. When a new bug report or recording lands in a folder, Screendesk can automatically send an email notification, post a message to a Slack channel with Block Kit formatting, fire a webhook to any HTTP endpoint, or create a ticket in Linear, Jira, GitHub, or Trello.

Each automation supports template variables like `{{bug_report.title}}`, `{{bug_report.user.name}}`, and `{{folder.name}}` so notifications carry the right context without manual work. Toggle automations on or off, track execution logs with success rates, and chain multiple automations on a single folder.

<figure><img src="https://2034802900-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FKcmVSwfFCMDsPMAwAvgx%2Fuploads%2FGQJf7ajsPHKp8Wnf54sY%2FCleanShot%202026-02-10%20at%2017.19.58%402x.png?alt=media&#x26;token=9176e150-8673-416f-9dd1-0da4afc54680" alt=""><figcaption></figcaption></figure>

#### MCP

Screendesk now speaks the Model Context Protocol. Connect your AI assistant — Claude, Cursor, or any MCP-compatible client — and give it direct access to your recordings and bug reports.

Your AI assistant can list recordings, read transcripts, pull console logs and network requests from any bug report, and update titles and descriptions. It cannot delete anything or change permissions.

<div align="left"><figure><img src="https://2034802900-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FKcmVSwfFCMDsPMAwAvgx%2Fuploads%2FZZAZKwC6vPfMnrIL4Yrt%2FCleanShot%202026-02-10%20at%2017.16.30%402x.png?alt=media&#x26;token=ae6539e8-6f2a-476a-b3e9-6b67906071d6" alt="" width="375"><figcaption></figcaption></figure></div>

***

### Collaboration

#### Comments

Recordings and bug reports now have threaded comments. Leave feedback directly on a recording, @mention a teammate to pull them in, or attach up to five images per comment to add visual context. Mentions use inline autocomplete — start typing a name and Screendesk suggests matching workspace members.

For video recordings and instant replays, comments can be pinned to a specific timestamp. Click a timestamp badge and the player seeks to that exact moment. It's the fastest way to point at a problem without describing where it happens.

Subscribe or unsubscribe from any thread with one click.

<div align="left"><figure><img src="https://2034802900-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FKcmVSwfFCMDsPMAwAvgx%2Fuploads%2FxE09ZutW4NfLCrWV4ZGY%2FCleanShot%202026-02-10%20at%2017.34.07%402x.png?alt=media&#x26;token=7b1d6054-e47f-43a1-8900-06b880edc8fb" alt="" width="375"><figcaption></figcaption></figure></div>

#### Assignments

Assign any recording or bug report to one or more team members. Assignees receive an email and an in-app notification the moment they're added.

<div align="left"><figure><img src="https://2034802900-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FKcmVSwfFCMDsPMAwAvgx%2Fuploads%2FBUGFFgMufPmEHbn7zMR1%2FCleanShot%202026-02-10%20at%2017.32.54%402x.png?alt=media&#x26;token=62959753-d45b-4620-b9d6-9b2ace68cb86" alt="" width="285"><figcaption></figcaption></figure></div>

***

### Enterprise

#### Audit logs

Every meaningful action in Screendesk is now logged with a tamper-proof audit trail. Logins, recording views, bug report deletions, folder changes, integration connections, SSO updates — 30 event types across six categories: authentication, authorization, data access, data modification, admin actions, and security.

Export logs as CSV or JSON, configure retention from 30 days to 7 years, and stream events in real time to your SIEM via webhooks with HMAC-SHA256 signature verification and automatic retry with exponential backoff.

<figure><img src="https://2034802900-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FKcmVSwfFCMDsPMAwAvgx%2Fuploads%2FUnrUN4P0o8nC0Dbf3KPS%2FCleanShot%202026-02-10%20at%2017.14.27%402x.png?alt=media&#x26;token=f5561eb0-c6dc-4f83-b6b4-c4aee47d3d6e" alt=""><figcaption></figcaption></figure>

***

### Improved

<details>

<summary>Recording UI</summary>

The recording interface got a complete redesign.

</details>

<details>

<summary>Cleaner layout</summary>

The entire dashboard has been reorganized. The sidebar now groups Bug Reports, Recordings, pinnable Folders, and Settings into clear, collapsible sections. Settings are split into logical pages

We rebuilt the filter system with both a quick linear filter bar and an advanced filter popover for power users.

</details>

<details>

<summary>Video calls from the dashboard</summary>

You can now start a live video call directly from the Screendesk dashboard.

</details>
{% endupdate %}
{% endupdates %}