AI Summary
Screendesk automatically generates AI summaries based on the context of the recording.
Recording Summaries
Every recording that contains audio is automatically summarized by Screendesk AI.
Instead of watching a full video, your team gets a concise summary within seconds.
Need the word-by-word version? See AI transcripts.
Plan Availability: Pro and Enterprise only
What You Get
When a customer submits a recording with audio, Screendesk produces a summary:
A summary — a short paragraph (1–4 sentences) that captures the key points of what was said. The summary appears in the recording's description area, giving you an at-a-glance understanding of the issue before you press play.
Where to Find It
Summary
The summary appears directly below the video player in the recording's description area. If the customer did not provide a written description, the AI summary is shown automatically. You can edit it at any time by clicking on the text — your edits are saved as the recording's description and take priority over the generated summary.
Transcript
Transcripts are documented separately. See AI transcripts.
How It Works
Summaries are generated automatically — there is nothing you need to configure or enable. The process starts as soon as a recording is submitted:
Screendesk detects whether the recording contains audio.
If audio is present, the summary is generated.
The summary appears on the recording page, typically within a few seconds.
You will see real-time updates as the process completes. If you are viewing the recording while it is being processed, the summary will appear automatically without needing to refresh the page.
Summaries work in multiple languages. Screendesk automatically detects the spoken language.
Which Recordings Get Summaries
Received recordings (from customers)
Yes — if the recording contains audio
Sent recordings (created by your team)
Yes — if the recording contains audio
Live recordings (video calls)
No
Library recordings
Yes — if the recording contains audio
Recordings with no detectable speech will not generate a summary.
Editing the Summary
The AI-generated summary is a starting point. Any team member with editing permissions (Admin, Editor, or the recording owner) can click on the summary text to edit it. Once you save your edit, it becomes the recording's description and takes priority over the AI-generated version.
This is useful when you want to add context that the AI could not infer — for example, a ticket number, the customer's account name, or a note about the resolution.
Frequently Asked Questions
How long does it take for the summary to appear?
Typically a few seconds after the recording is submitted. In rare cases with very long recordings, it may take up to a minute.
Can I regenerate a summary?
If a recording is edited (for example, trimmed using the video editor), the summary is regenerated automatically based on the edited version.
What if the recording has no audio?
Recordings without detectable audio (for example, silent screen recordings) will not have a summary.
Does the summary support languages other than English?
Yes. Screendesk detects the spoken language automatically and generates the summary in that language.
Where can I find the transcript?
See AI transcripts.
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