> For the complete documentation index, see [llms.txt](https://docs.screendesk.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.screendesk.io/helpdesk-integrations.md). # HELPDESK INTEGRATIONS - [Intercom](https://docs.screendesk.io/helpdesk-integrations/intercom.md): How to get started with Screendesk for Intercom - [Install and set up](https://docs.screendesk.io/helpdesk-integrations/intercom/install-and-set-up.md): How to get started with Screendesk for Intercom - [Messenger editor (recommended)](https://docs.screendesk.io/helpdesk-integrations/intercom/messenger-editor-recommended.md): Use Screendesk directly from the Intercom messenger editor - [Home messenger](https://docs.screendesk.io/helpdesk-integrations/intercom/home-messenger.md): Set up Screendesk with your Intercom Messenger - [Customize the call-to-action text in Intercom](https://docs.screendesk.io/helpdesk-integrations/intercom/home-messenger/customize-the-call-to-action-text-in-intercom.md): Customize the CTA text above the Screendesk button in Intercom Home Messenger and Operators. - [Conversation sidebar](https://docs.screendesk.io/helpdesk-integrations/intercom/conversation-sidebar.md): Use Screendesk directly from the Intercom inbox sidebar - [FIN](https://docs.screendesk.io/helpdesk-integrations/intercom/fin.md): Train Intercom FIN to suggest Screendesk recordings when customers report bugs or issues. - [Workflows](https://docs.screendesk.io/helpdesk-integrations/intercom/workflows.md): Use Screendesk directly from the Intercom operator - [Customize the call-to-action text](https://docs.screendesk.io/helpdesk-integrations/intercom/workflows/customize-the-call-to-action-text.md): Customize the CTA text above the Screendesk button in Intercom Home Messenger and Operators. - [Embed videos in Help Center](https://docs.screendesk.io/helpdesk-integrations/intercom/embed-videos-in-help-center.md): Embed Screendesk videos in Intercom Help Center articles using GIF thumbnails and links. - [Analytics](https://docs.screendesk.io/helpdesk-integrations/intercom/analytics.md): Intercom conversation tags added by Screendesk, and how to enable tagging. - [Jira Service Management](https://docs.screendesk.io/helpdesk-integrations/jira-service-management.md): Request and Send recordings directly from Jira Service Management issues and from issues create from the customer portal - [Install and set up](https://docs.screendesk.io/helpdesk-integrations/jira-service-management/install-and-set-up.md): Install Screendesk for Jira Service Management and connect your Jira and Screendesk workspaces. - [Issue panel](https://docs.screendesk.io/helpdesk-integrations/jira-service-management/issue-panel.md): Request or send screen recordings directly from a Jira issue using the Screendesk panel. - [Customer portal](https://docs.screendesk.io/helpdesk-integrations/jira-service-management/customer-portal.md): Collect customer recordings from the Jira Service Management portal form and attach them to the created issue. - [Advanced workflows](https://docs.screendesk.io/helpdesk-integrations/jira-service-management/advanced-workflows.md): Configure advanced automation workflows for the Jira Service Management integration (coming soon). - [Zendesk](https://docs.screendesk.io/helpdesk-integrations/zendesk.md): Use Screendesk inside Zendesk to request, send, and receive recordings and live sessions. - [Install and set up](https://docs.screendesk.io/helpdesk-integrations/zendesk/install-and-set-up.md): Install Screendesk from the Zendesk Marketplace and enable requesting, sending, and receiving recordings. - [Ticket editor](https://docs.screendesk.io/helpdesk-integrations/zendesk/ticket-editor.md): Use Screendesk from the Zendesk ticket composer to request or send recordings. - [Change text content inserted in Zendesk editor](https://docs.screendesk.io/helpdesk-integrations/zendesk/ticket-editor/change-text-content-inserted-in-zendesk-editor.md): How to change the text content inserted in the Zendesk editor - [Zendesk forms](https://docs.screendesk.io/helpdesk-integrations/zendesk/zendesk-forms.md): How to add Screendesk to your Zendesk forms - [Zendesk auto-reply](https://docs.screendesk.io/helpdesk-integrations/zendesk/zendesk-auto-reply.md): Add a Screendesk recording link to Zendesk auto-replies, tied to ticket IDs. - [Zendesk macros](https://docs.screendesk.io/helpdesk-integrations/zendesk/zendesk-macros.md): Create and test Zendesk macros that request customer screen recordings and associate submissions with the correct ticket. - [Forward recordings to Zendesk](https://docs.screendesk.io/helpdesk-integrations/zendesk/forward-recordings-to-zendesk.md): Auto-create Zendesk tickets when recordings are submitted through Screendesk links outside Zendesk. - [Analytics](https://docs.screendesk.io/helpdesk-integrations/zendesk/analytics.md): Zendesk ticket tags added by Screendesk and how to report on them in Zendesk Explore. - [HelpScout](https://docs.screendesk.io/helpdesk-integrations/helpscout.md): Connect Screendesk to HelpScout by creating a custom app and authorizing access. - [Screen recording](https://docs.screendesk.io/helpdesk-integrations/helpscout/screen-recording.md): Request screen recordings from your customers in HelpScout. - [Content library](https://docs.screendesk.io/helpdesk-integrations/helpscout/content-library.md): Share existing videos directly from the sidebar in HelpScout - [Gist](https://docs.screendesk.io/helpdesk-integrations/gist.md): How to request and send screen recordings with Gist - [Freshdesk](https://docs.screendesk.io/helpdesk-integrations/freshdesk.md): Install Screendesk in Freshdesk to request or send recordings and start live sessions from tickets. - [Freshdesk Portal](https://docs.screendesk.io/helpdesk-integrations/freshdesk/freshdesk-portal.md): How to add a Screendesk button to Your Freshdesk Portal to receive screen recordings. - [Analytics](https://docs.screendesk.io/helpdesk-integrations/freshdesk/analytics.md): Screendesk tags added to Freshdesk conversations for tracking recordings and live sessions. - [Freshchat](https://docs.screendesk.io/helpdesk-integrations/freshchat.md): Install the Screendesk app for Freshchat to request, send, and live-assist from the sidebar. - [HubSpot](https://docs.screendesk.io/helpdesk-integrations/hubspot.md): Request customer recordings, send video replies, and share calls and booking links from HubSpot. - [Install and set up](https://docs.screendesk.io/helpdesk-integrations/hubspot/install-and-set-up.md): Connect your Screendesk workspace and add its card to the HubSpot Help Desk sidebar. - [Request a recording from a ticket](https://docs.screendesk.io/helpdesk-integrations/hubspot/request-via-sidebar.md): Ask a customer to show an issue and receive their recording on the HubSpot ticket. - [Request recordings with snippets](https://docs.screendesk.io/helpdesk-integrations/hubspot/snippets.md): Reuse your recording request message while keeping each HubSpot ticket linked correctly. - [Collect recordings alongside a form](https://docs.screendesk.io/helpdesk-integrations/hubspot/forms.md): Offer a screen recording alongside your HubSpot support form. - [Request recordings in automated emails](https://docs.screendesk.io/helpdesk-integrations/hubspot/automated-emails.md): Include a recording request in a HubSpot acknowledgment or follow-up email. - [Send a video reply or share from the library](https://docs.screendesk.io/helpdesk-integrations/hubspot/send-and-share-recordings.md): Explain a solution with a new video or reuse a recording from your Screendesk library. - [Start a video call](https://docs.screendesk.io/helpdesk-integrations/hubspot/video-calls.md): Invite a customer to a browser video call from a HubSpot ticket. - [Share a booking link](https://docs.screendesk.io/helpdesk-integrations/hubspot/booking-links.md): Share a Screendesk booking page with a HubSpot customer. - [Analytics and ticket property](https://docs.screendesk.io/helpdesk-integrations/hubspot/analytics.md): Identify tickets that received Screendesk recordings for HubSpot reporting. - [HubSpot troubleshooting](https://docs.screendesk.io/helpdesk-integrations/hubspot/troubleshooting.md): Resolve sidebar access problems, missing ticket notes, and call or booking link failures. - [Sidebar design preview](https://docs.screendesk.io/helpdesk-integrations/hubspot/sidebar-preview.md): Screenshots of the upcoming HubSpot sidebar navigation. - [Chatbots and Breeze Customer Agent](https://docs.screendesk.io/helpdesk-integrations/hubspot/chatbots-and-agents.md): Preview how HubSpot chatflows and Breeze Customer Agent can request screen recordings and check when customers submit them. - [Create a chatbot token](https://docs.screendesk.io/helpdesk-integrations/hubspot/chatbot-token.md): Create, store, replace, and revoke a dedicated workspace token for HubSpot chatbots and Breeze. - [Rule-based chatflows](https://docs.screendesk.io/helpdesk-integrations/hubspot/rule-based-chatflows.md): Add a recording request and completion check to a HubSpot rule-based chatbot, with copyable Node.js code. - [Breeze Customer Agent](https://docs.screendesk.io/helpdesk-integrations/hubspot/breeze-customer-agent.md): Configure two Breeze Customer Agent actions to request a recording and confirm when it has been received. - [Chatbot testing and troubleshooting](https://docs.screendesk.io/helpdesk-integrations/hubspot/chatbot-testing-and-troubleshooting.md): Validate recording requests, receipt, HubSpot delivery, token changes, and error handling before deploying a chatbot or Breeze action. - [Chatbots](https://docs.screendesk.io/helpdesk-integrations/chatbots.md) - [Certainly.io](https://docs.screendesk.io/helpdesk-integrations/chatbots/certainly.io.md) --- # Agent Instructions This documentation is published with GitBook. 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