# Freshdesk

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The Screendesk app is available for both Freshdesk and Freshchat.
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Integrating Screendesk with Freshdesk provides a seamless experience for support agents, allowing them to access all Screendesk features without leaving Freshdesk. The Screendesk app is available for both Freshdesk and Freshchat, enabling agents to easily manage screen recordings, share videos, and initiate live assistance.

### Key Features of the Screendesk App in Freshdesk

With the Screendesk app installed, agents can:

* **Request Screen Recordings from Customers:** Easily ask customers to share screen recordings for troubleshooting.
* **Send Screen Recordings:** Share recordings with customers directly within a support ticket.
* **Send Videos from the Video Library:** Use pre-recorded videos to answer common questions or provide instructions.
* **Start Live Screen Sharing Sessions or Live Video Calls:** Assist customers in real time by sharing screens or using live video.

### **Freshdesk Locations**

You can access Screendesk directly within Freshdesk, both in the **messenger** (1) and the **sidebar** (2) for seamless support management.

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### Step-by-Step Guide to Setting Up Screendesk with Freshdesk

To integrate Screendesk with Freshdesk, follow these steps:

1. **Sign Up for Screendesk**
   * Create a Screendesk account by signing up [here](https://app.screendesk.io/users/sign_up).
2. **Install the Screendesk App in Freshdesk**
   * Go to the [Screendesk app page for Freshdesk](https://www.freshworks.com/apps/screen_recordings_calls_by_screendesk-for-freshdesk/).
   * Click on the **Install** button to add the Screendesk app to your Freshdesk account.
3. **Get Your Freshdesk API Key and Domain URL**

   * Log in to your Freshdesk account.
   * Find your **API key** in your profile settings.
   * Note your **Freshdesk domain URL** (e.g., `yourcompany.freshdesk.com`).

   <figure><img src="https://3820804400-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FfW6XSzJSKsNyZnOkSJPt%2Fuploads%2F4FOXTuh5Gteg9F7MKo41%2FScreenshot%202024-10-20%20at%2011.21.18.png?alt=media&#x26;token=f48c1e2b-ca43-45ff-850d-74d480946964" alt=""><figcaption></figcaption></figure>
4. **Connect Screendesk to Freshdesk**
   * Open a support ticket in Freshdesk.
   * Click on the **Screendesk** button in the Freshdesk messenger sidebar.
   * Follow the prompts to connect your Screendesk account with Freshdesk using the API key and domain URL.
5. **Complete the Setup**
   * Once connected, your integration is all set up.
6. **Start Using Screendesk Features**
   * Try requesting your first screen recording or launch a live video call to assist a customer.

### Additional Notes

Using the Screendesk app within Freshdesk enhances the support experience by keeping everything in one place, which improves response times and customer satisfaction.