Analytics

Screendesk tags added to Freshdesk conversations for tracking recordings and live sessions.

Screendesk will automatically tag conversations in the following cases:

Tag	Case
screendesk-live-screensharing	When at least 2 people join a live screensahring room.
screendesk-recording-sent	When an agent send a recording.
screendesk-recording-received	When a recording is received.
screedesk-recording-requested	When an agent request a recording.