> For the complete documentation index, see [llms.txt](https://docs.screendesk.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.screendesk.io/helpdesk-integrations/front.md).

# Front

Request, send and receive recordings in Front conversations, from the Screendesk app in Front's sidebar.

The Screendesk app for Front works in the conversation sidebar. Agents can:

* Request a recording from the customer. The link goes into your reply, and the recording comes back to the conversation as an internal comment.
* Record a response, or send a video from your library.
* Start a video call or send a booking link. Video calls are available on Pro and Enterprise.
* See the customer's recordings, or the conversation's.

{% embed url="<https://app.screendesk.io/recordings/0c0d454f-77ac-44e5-a3ea-55fb1bf5eb60>" %}

A Screendesk admin connects the workspace to its Front company once. Each teammate then opens Screendesk from Front's sidebar.

![The Front card in Settings → Integrations](https://3820804400-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FfW6XSzJSKsNyZnOkSJPt%2Fuploads%2FkzoGqzc2GOFl4Y2KrDrC%2Fdocs-front-integrations-card.png?alt=media)

[AI resolution](/debug-with-ai/ai-resolution.md) can investigate a Front conversation that has a recording and leave an internal comment for the agent. It is available on Pro and Enterprise and needs its own setup. Archived Front conversations can also be added to [Knowledge](/debug-with-ai/data-sources.md) as solved tickets.

{% content-ref url="/pages/krQiTL9pEPyZ1bK7PScm" %}
[Install and set up](/helpdesk-integrations/front/install-and-set-up.md)
{% endcontent-ref %}

{% content-ref url="/pages/FA1qY72tHDcL7gm3ZO8E" %}
[In conversations](/helpdesk-integrations/front/in-conversations.md)
{% endcontent-ref %}


---

# Agent Instructions
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