# Gist
## Inbox
### Request Recording
You need to create a snippet for each of your agent in order to request recordings from your Gist inbox. Please follow the steps outlined below:
1. Get your personal recording link from the Screendesk dashboard. You will need to get the recording link of each of your agent.
2. Visit the **settings** tab in the Gist dashboard. Now visit the **inbox** dropdown and click on **conversation snippets**. Then paste your recording link in the new snippet.
{% hint style="danger" %}
Make sure to replace the src param from rria to gist
contact.email | default: ' '}}\*\*
{% endhint %}
{% hint style="info" %}
You can identify your users by adding the url parameter **ce** to the link. That way screendesk will automatically map the user to the recording.
e.g: contact.email | default: ' '}}
{% endhint %}
3. Use the newly created snippet in the inbox**.**
4. Users will then be prompted to paste the recording url in the chat when they are done recording.
## Chats
You can customize the messages sent in your chats by simply adding your personal recording link. You can link the users to the recording by adding the **URL parametter ce** with the email address of the user.
## Bots
You can customize the messages sent in your bots by simply adding your personal recording link. You can link the users to the recording by adding the **URL parametter ce** with the email address of the user.
