# Gist

## Inbox

### Request Recording

You need to create a snippet for each of your agent in order to request recordings from your Gist inbox. Please follow the steps outlined below:

1. Get your personal recording link from the Screendesk dashboard. You will need to get the recording link of each of your agent.

<figure><img src="/files/hoYAUzLkzX1SlIDUCSrq" alt=""><figcaption></figcaption></figure>

2. Visit the **settings** tab in the Gist dashboard. Now visit the **inbox** dropdown and click on **conversation snippets**. Then paste your recording link in the new snippet.

{% hint style="danger" %}
Make sure to replace the src param from rria to gist

<https://app.screendesk.io/recordings/new?ak=0ZMy1g\\&key=lcmcFA\\&src=gist&**ce=\\{{> contact.email | default: ' '}}\*\*
{% endhint %}

<figure><img src="/files/SrHoW3MkEekLWpOTM2nx" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
You can identify your users by adding the url parameter **ce** to the link. That way screendesk will automatically map the user to the recording.

e.g: <https://app.screendesk.io/recordings/new?ak=0ZMy1g\\&key=lcmcFA&**src=gist**\\&ce=\\{{> contact.email | default: ' '}}
{% endhint %}

3. Use the newly created snippet in the inbo&#x78;**.**

<figure><img src="/files/9v1wEAXBknoodIR41ZTY" alt=""><figcaption></figcaption></figure>

4. Users will then be prompted to paste the recording url in the chat when they are done recording.

<figure><img src="/files/wL6czePcM07FvUUhyQ9Z" alt=""><figcaption></figcaption></figure>

## Chats

You can customize the messages sent in your chats by simply adding your personal recording link. You can link the users to the recording by adding the **URL parametter ce** with the email address of the user.

<figure><img src="/files/VkDZkpsO9N2fjX7CJE4j" alt=""><figcaption></figcaption></figure>

## Bots

You can customize the messages sent in your bots by simply adding your personal recording link. You can link the users to the recording by adding the **URL parametter ce** with the email address of the user.

<figure><img src="/files/7hyXElPzBHY7uaFEpslO" alt=""><figcaption></figcaption></figure>


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.screendesk.io/helpdesk-integrations/gist.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.