> For the complete documentation index, see [llms.txt](https://docs.screendesk.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.screendesk.io/helpdesk-integrations/helpscout/screen-recording.md).

# Screen recording

Request screen recordings from your customers in HelpScout.

## HelpScout sidebar <a href="#helpscout-sidebar" id="helpscout-sidebar"></a>

### Ticket

#### Request a Recording

You can use Screendesk directly from your sidebar to respond to **emails**.

Screendesk automatically adds the recording URL to the ticket once recorded for **emails**.&#x20;

<figure><img src="https://3820804400-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FfW6XSzJSKsNyZnOkSJPt%2Fuploads%2FlWFKojpEmZCWim8edEBB%2FCleanShot%202024-08-05%20at%2014.15.50.gif?alt=media&amp;token=2d8a5f33-27f4-4355-91e9-2229c8833667" alt="request a recording from the ticket sidebar flow gif"><figcaption></figcaption></figure>

#### Send a Recording

You can reply to **emails** with a message with a recording.&#x20;

Simply copy paste the recording URL once recorded.&#x20;

<figure><img src="https://3820804400-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FfW6XSzJSKsNyZnOkSJPt%2Fuploads%2Fgfr0avtY4DyEbSJPT5Qd%2FCleanShot%202024-08-06%20at%2009.51.59%402x.png?alt=media&amp;token=6ae0625f-360c-49f1-9be7-82499b83bd99" alt="copy paste recording url"><figcaption></figcaption></figure>

### Chat

#### Request a Recording

You can use Screendesk directly from your sidebar to respond to **chats**.

{% hint style="success" %}
**The user will be promted to copy paste the recording URL in the chat** once recorded. Screendesk is not able to automatically add the recording URL due to HelpScout limitations.&#x20;
{% endhint %}

<figure><img src="https://3820804400-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FfW6XSzJSKsNyZnOkSJPt%2Fuploads%2FB7XfRmUJtwYli5K7XHxn%2Fcopy%20paste%20recording%20url.png?alt=media&amp;token=4a78f8e8-0e97-4862-ad70-1f7073b30e1a" alt="copy paste recording url"><figcaption></figcaption></figure>

#### Send a Recording

You can reply to **chats** with a message with a recording.&#x20;

Simply copy paste the recording URL once recorded.&#x20;

### Previous Recordings

Previous recordings associated to the email address of the user are displayed in the sidebar.&#x20;


---

# Agent Instructions
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