Intercom conversation tags added by Screendesk, and how to enable tagging.
Screendesk will automatically tag conversations in the following cases:
screendesk-recording-requested
When am agent request a recording
screendesk-recording-sent
When an agent send a recording.
screendesk-recording-received
When a recording is received.
screendesk-recording-received-messenger
When a recording is received in the messenger
screendesk-recording-received-operator
When a recording is received in the operator
To enable intercom tagging navigate to account settings -> integrations -> configure intercom and then enable tags.
Last updated 6 months ago
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