> For the complete documentation index, see [llms.txt](https://docs.screendesk.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.screendesk.io/helpdesk-integrations/intercom/conversation-sidebar.md).

# Conversation sidebar

Use Screendesk directly from the Intercom inbox sidebar

{% hint style="info" %}
Contact <support@screendesk.io> or [send us a recording](https://app.screendesk.io/recordings/new?ak=0ZMy1g\&key=4cWV2A\&src=sria)
{% endhint %}

From the sidebar you will be able to:&#x20;

* Request screen recordings from your customers.&#x20;
* Send screen recordings to your customers.&#x20;
* Start a live screen sharing session with your customers.&#x20;
* Access past recordings for a given customer.&#x20;

<figure><img src="https://3820804400-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FfW6XSzJSKsNyZnOkSJPt%2Fuploads%2Ft6MSfQtoq9zQ2XaK2SGo%2Fintercom-sidebar.gif?alt=media&amp;token=57e55b57-63e0-4926-a42b-7e2bfb6b84cf" alt=""><figcaption></figcaption></figure>

## How to set up

The Screendesk sidebar app will be available by default after installing the Screendesk app to Intercom. If you don't see the sidebar please follow the steps as outlined in the screenshot below.&#x20;

<figure><img src="https://3820804400-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FfW6XSzJSKsNyZnOkSJPt%2Fuploads%2FuZtMdGeFh6pjLVieqom0%2FCleanShot%202022-12-01%20at%2021.20.32%402x.png?alt=media&amp;token=498ed751-a341-4c45-9daa-efca47550c69" alt=""><figcaption></figcaption></figure>

&#x20;


---

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