# Embed videos in Help Center

You can easily embed videos in your Intercom Help Center articles by adding a GIF thumbnail to your articles. It will create an engaging experience for your customers with videos that start playing as they read.

Here's how it looks like:

<figure><img src="https://screendesk-images.s3.amazonaws.com/iq00kbe990zxuyh59l21r83i5u0f" alt=""><figcaption></figcaption></figure>

Follow the steps below to integrate Screendesk videos into your Intercom Help Center, or watch this short video.

{% embed url="<https://app.screendesk.io/recordings/d0e9141f-1e2f-44b9-a008-e7717f8093ce>" %}

### Steps to Embed Screendesk Videos in Intercom

1. **Get the GIF Thumbnail**
   * Navigate to the Screendesk video you wish to embed.
   * Click on **Share > Copy GIF Thumbnail** to copy the GIF thumbnail to your clipboard.
2. **Add the GIF to Your Intercom Article**
   * Paste the copied GIF thumbnail directly into your Intercom article. The GIF will be embedded and will start playing automatically, offering an interactive visual aid to your readers.
3. **Add Links to the GIF and Title**
   * Note that Intercom automatically removes embedded links/URLs when pasting images and text.
   * To ensure users can access the video, add the link to the GIF title and also on the GIF itself.
4. **Create a Call to Action on the Screendesk Video**
   * Go to the Screendesk video settings.
   * Click on **Call to Action**, and add a link that directs users back to your article or another relevant page.

<figure><img src="https://3820804400-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FfW6XSzJSKsNyZnOkSJPt%2Fuploads%2F5QClA5EUWLPpLjHYY81X%2FScreenshot%202024-10-22%20at%2018.49.58.png?alt=media&#x26;token=94ba978b-a80d-4e76-82d6-cda6433e53bf" alt=""><figcaption></figcaption></figure>