> For the complete documentation index, see [llms.txt](https://docs.screendesk.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.screendesk.io/helpdesk-integrations/intercom/embed-videos-in-help-center.md).

# Embed videos in Help Center

You can easily embed videos in your Intercom Help Center articles by adding a GIF thumbnail to your articles. It will create an engaging experience for your customers with videos that start playing as they read.

Here's how it looks like:

<figure><img src="https://screendesk-images.s3.amazonaws.com/iq00kbe990zxuyh59l21r83i5u0f" alt=""><figcaption></figcaption></figure>

Follow the steps below to integrate Screendesk videos into your Intercom Help Center, or watch this short video.

{% embed url="<https://app.screendesk.io/recordings/d0e9141f-1e2f-44b9-a008-e7717f8093ce>" %}

### Steps to Embed Screendesk Videos in Intercom

1. **Get the GIF Thumbnail**
   * Navigate to the Screendesk video you wish to embed.
   * Click on **Share > Copy GIF Thumbnail** to copy the GIF thumbnail to your clipboard.
2. **Add the GIF to Your Intercom Article**
   * Paste the copied GIF thumbnail directly into your Intercom article. The GIF will be embedded and will start playing automatically, offering an interactive visual aid to your readers.
3. **Add Links to the GIF and Title**
   * Note that Intercom automatically removes embedded links/URLs when pasting images and text.
   * To ensure users can access the video, add the link to the GIF title and also on the GIF itself.
4. **Create a Call to Action on the Screendesk Video**
   * Go to the Screendesk video settings.
   * Click on **Call to Action**, and add a link that directs users back to your article or another relevant page.

<figure><img src="/files/lbq3p0QOpE1VOI3EPwOe" alt=""><figcaption></figcaption></figure>


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://docs.screendesk.io/helpdesk-integrations/intercom/embed-videos-in-help-center.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.