# Customize the call-to-action text in Intercom

Screendesk allows you to customize the call-to-action (CTA) text displayed above the Screendesk button in your Intercom messenger. This helps tailor the experience for your users and improve engagement.

## **Where you can customize the CTA text**

You can customize the text in two locations:

1. **Home Messenger Button** – The main Intercom messenger interface.
2. **Operator Call-to-Action Text** – The text shown when using Intercom Operators.

<figure><img src="/files/sfVF643ujNyZwQtp1cXa" alt=""><figcaption></figcaption></figure>

## **How to customize the CTA text**

1. Open the [**Screendesk**](https://app.screendesk.io/members) app.
2. Go to [**Account Settings**](https://app.screendesk.io/members) > **Integrations**.
3. Select [**Intercom**](https://app.screendesk.io/integrations/intercom) and click **Configure**.
4. Update the CTA text for the desired locations.
5. Save your changes.

{% hint style="danger" %}
**Important: Final Integration Update**

After making these changes, you must update the Intercom integration to apply them:

* **Reinstall the Screendesk button** on the Intercom home.
* **Update Intercom Operators** where the Screendesk button is used.

This ensures that your custom CTA text is correctly displayed.
{% endhint %}

If you have any questions, feel free to contact Screendesk support! 🚀


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