> For the complete documentation index, see [llms.txt](https://docs.screendesk.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.screendesk.io/helpdesk-integrations/intercom/home-messenger/customize-the-call-to-action-text-in-intercom.md).

# Customize the call-to-action text in Intercom

Customize the CTA text above the Screendesk button in Intercom Home Messenger and Operators.

Screendesk allows you to customize the call-to-action (CTA) text displayed above the Screendesk button in your Intercom messenger. This helps tailor the experience for your users and improve engagement.

## **Where you can customize the CTA text**

You can customize the text in two locations:

1. **Home Messenger Button** – The main Intercom messenger interface.
2. **Operator Call-to-Action Text** – The text shown when using Intercom Operators.

<figure><img src="https://3820804400-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FfW6XSzJSKsNyZnOkSJPt%2Fuploads%2FeUG8ui9TRGdcAKs2BBYA%2FScreenshot%202025-03-03%20at%2013.15.25.png?alt=media&amp;token=1ad8ac9f-2e19-4a7b-aba3-54423d26bef6" alt=""><figcaption></figcaption></figure>

## **How to customize the CTA text**

1. Open the [**Screendesk**](https://app.screendesk.io/members) app.
2. Go to [**Account Settings**](https://app.screendesk.io/members) > **Integrations**.
3. Select [**Intercom**](https://app.screendesk.io/integrations/intercom) and click **Configure**.
4. Update the CTA text for the desired locations.
5. Save your changes.

{% hint style="danger" %}
**Important: Final Integration Update**

After making these changes, you must update the Intercom integration to apply them:

* **Reinstall the Screendesk button** on the Intercom home.
* **Update Intercom Operators** where the Screendesk button is used.

This ensures that your custom CTA text is correctly displayed.
{% endhint %}

If you have any questions, feel free to contact Screendesk support! 🚀


---

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