> For the complete documentation index, see [llms.txt](https://docs.screendesk.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.screendesk.io/helpdesk-integrations/intercom/workflows.md).

# Workflows

Use Screendesk directly from the Intercom operator

{% hint style="info" %}
Contact <support@screendesk.io> or [send us a recording](https://app.screendesk.io/recordings/new?ak=0ZMy1g\&key=4cWV2A\&src=sria)
{% endhint %}

### Receive recordings using operators

You can receive screen recordings via the Intercom operator. Once recorded Screendesk will either create a new conversation or update an existing one.&#x20;

<figure><img src="https://3820804400-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FfW6XSzJSKsNyZnOkSJPt%2Fuploads%2FWBDi0nIRskIYiPWr10Ki%2FCleanShot%202022-12-02%20at%2010.02.52.gif?alt=media&amp;token=da092c5b-ddcd-487c-aceb-7a10ed3c0853" alt=""><figcaption></figcaption></figure>

## How to setup

* Visit the **Fin AI Agent tab ⇒ Workflows**&#x20;
* Create a new workflow.&#x20;
* Create an **action button (1)** that links to **send an app**. Please note that you can trigger the **send an app** with any other operator trigger.
* Select Screendesk from the **dropdown menu (2)**.&#x20;
* That's it!

<figure><img src="https://3820804400-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FfW6XSzJSKsNyZnOkSJPt%2Fuploads%2FOOpYQiyx2Qq4Q7VbFBL5%2FCleanShot%202022-12-02%20at%2009.52.23%402x.png?alt=media&amp;token=a35b7d91-d0b6-43e2-9c27-5d3b3c8f8b36" alt=""><figcaption></figcaption></figure>


---

# Agent Instructions
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