> For the complete documentation index, see [llms.txt](https://docs.screendesk.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.screendesk.io/helpdesk-integrations/jira-service-management.md).

# Jira Service Management

Request and Send recordings directly from Jira Service Management issues and from issues create from the customer portal

{% hint style="danger" %}
You must be a Jira admin in order to add Screendesk to Jira
{% endhint %}

You can install the Screendesk app for Jira directly from the Jira Marketplace. 

<a href="https://screendesk.io/jira" class="button primary">Coming Soon</a>

### Discover Screendesk for Jira

<table data-view="cards"><thead><tr><th></th><th></th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td><strong>Install and set up</strong></td><td>Discover how to install and connect Screendesk to Jira</td><td><a href="/helpdesk-integrations/jira-service-management/install-and-set-up.md">Install and set up</a></td></tr><tr><td><strong>Issue Panel</strong></td><td>Learn how to use Screendesk in the Jira issue panel</td><td><a href="/helpdesk-integrations/jira-service-management/issue-panel.md">Issue panel</a></td></tr><tr><td><strong>Customer Portal</strong></td><td>Learn how to use Screendesk in the Jira customer portal</td><td><a href="/helpdesk-integrations/jira-service-management/customer-portal.md">Customer portal</a></td></tr><tr><td><strong>Advanced Workflows</strong></td><td>Learn how to customize your recording workflow for Jira</td><td><a href="/helpdesk-integrations/jira-service-management/advanced-workflows.md">Advanced workflows</a></td></tr></tbody></table>


---

# Agent Instructions
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