> For the complete documentation index, see [llms.txt](https://docs.screendesk.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.screendesk.io/helpdesk-integrations/jira-service-management/customer-portal.md).
# Customer portal
Collect customer recordings from the Jira Service Management portal form and attach them to the created issue.
### Capture screen recordings from new issue form
In Screendesk for Jira you can request screen recordings from your customers directly from the new issue creation form.
{% stepper %}
{% step %}
### Enable customer portal in Screendesk
By default this feature is turned off in your Screendesk account. Simply visit
{% endstep %}
{% step %}
### Visit a new issue form
{% endstep %}
{% step %}
### Click on Record your screen button
Click on the **"Record your screen"** button. You will then be redirected to the recorder. Once the screen recording has been submited you don't have to do anything else.
{% endstep %}
{% step %}
### Attach recording to the issue
We will automatically update the issue with the link to the recording once the issue is created (if you have enabled that option in the settings).
{% endstep %}
{% endstepper %}
---
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