# Customer portal

### Capture screen recordings from new issue form

In Screendesk for Jira you can request screen recordings from your customers directly from the new issue creation form.

<figure><img src="/files/VbPlXyuOzfEGRpMxwZhI" alt=""><figcaption></figcaption></figure>

{% stepper %}
{% step %}

### Enable customer portal in Screendesk

By default this feature is turned off in your Screendesk account. Simply visit <https://app.screendesk.io/integrations/jira>

<figure><img src="/files/2SvQ7V3j2NUHYGHoFQs4" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}

### Visit a new issue form

{% endstep %}

{% step %}

### Click on Record your screen button

Click on the **"Record your screen"** button. You will then be redirected to the recorder. Once the screen recording has been submited you don't have to do anything else.
{% endstep %}

{% step %}

### Attach recording to the issue

We will automatically update the issue with the link to the recording once the issue is created (if you have enabled that option in the settings).

<figure><img src="/files/fb4KSUgmQNpp1vjCvhKL" alt=""><figcaption></figcaption></figure>
{% endstep %}
{% endstepper %}


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# Agent Instructions: Querying This Documentation

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```
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```

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Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.