# Install and set up

## How to install

{% hint style="warning" %}
You must be a Jira admin to install the Screendesk app
{% endhint %}

You can install the Screendesk app for JSM directly from the Jira Marketplace listing.

<a href="https://screendesk.io/" class="button primary">Coming Soon</a>

### Connect Jira Service Management to Screendesk

{% hint style="info" %}
**This is a one-time step that must be performed by a Jira admin.**
{% endhint %}

It only takes a couple of clicks to connect Screendesk to Jira Service Management. Once you have installed Screendesk for JSM you will need to connect your workspace to your Screendesk workspace.

You can connect your account by visiting any Jira issue.

{% stepper %}
{% step %}

### Visit any Jira issue

{% endstep %}

{% step %}

### Click on the Screendesk app in the header

This will display the Screendesk app below the Similar request section
{% endstep %}

{% step %}

### Select either connect Existing Account or New to Screendesk

{% hint style="info" %}
T**he email you use to sign up for Screendesk and Jira must match**. e.g <john@acme.com> on Jira and <john@acme.com> on Screendesk
{% endhint %}

If you create a new Screendesk account you will then prompted to connect your account again. That time, select connect existing account.
{% endstep %}
{% endstepper %}

<figure><img src="https://3820804400-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FfW6XSzJSKsNyZnOkSJPt%2Fuploads%2F0SmOQbKTkC6zPSHZHPCh%2FCleanShot%202025-07-02%20at%2015.01.02%202%402x.png?alt=media&#x26;token=cc69a403-c9f7-4b51-ad2b-d8c9582c33aa" alt=""><figcaption></figcaption></figure>

### How to Uninstall

In order to uninstall the Jira app you will need to remove the app in Jira by going to managed apps and uninstall it.

<figure><img src="https://3820804400-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FfW6XSzJSKsNyZnOkSJPt%2Fuploads%2FQdO9IbXX9xPuvyJIoFj5%2FCleanShot%202025-07-03%20at%2010.50.06%202%402x.png?alt=media&#x26;token=ca6c95e5-9659-42d8-a426-987b3b8a407a" alt=""><figcaption></figcaption></figure>

Additionally you should visit the integrations setting page in your Screendesk account settings and click on Disconnect. Upon disconnection, all Jira data saved will be removed immediately.

<figure><img src="https://3820804400-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FfW6XSzJSKsNyZnOkSJPt%2Fuploads%2F66Urcx1GwpX8pBkkHzp4%2FCleanShot%202025-07-02%20at%2015.12.24%402x.png?alt=media&#x26;token=e43efee0-975a-41d8-8723-6cafe4fd2e82" alt=""><figcaption></figcaption></figure>