# Issue panel

### Request Screen Recording

In Screendesk for Jira you can request screen recordings from your users and agents directly from within an Issue.

<figure><img src="https://3820804400-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FfW6XSzJSKsNyZnOkSJPt%2Fuploads%2FSejezKUywZgka9I3Glyv%2FCleanShot%202025-07-04%20at%2013.27.13.gif?alt=media&#x26;token=9b08a339-ed96-4a9a-aa4b-c8db9cc2c393" alt=""><figcaption></figcaption></figure>

{% stepper %}
{% step %}

### Visit any issue

{% endstep %}

{% step %}

### Click on the Screendesk app

{% endstep %}

{% step %}

### Click on request recording

Paste the url in the reply to customer or add internal note section. That's it!
{% endstep %}
{% endstepper %}

### Send a recording

In Screendesk for Jira you can send screen recordings to your users and agent. This is particularly useful for training or explaning complex tasks.

<figure><img src="https://3820804400-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FfW6XSzJSKsNyZnOkSJPt%2Fuploads%2FdxsAnsU3wc7zfQksIEZu%2FCleanShot%202025-07-04%20at%2013.34.26.gif?alt=media&#x26;token=a29624fc-1bdb-464b-9893-3aa83a8c4016" alt=""><figcaption></figcaption></figure>

{% stepper %}
{% step %}

### Visit any issue

{% endstep %}

{% step %}

### Click on the Screendesk app

{% endstep %}

{% step %}

### Click on send recording

{% endstep %}

{% step %}

### Open the link

{% endstep %}

{% step %}

### Record your screen

{% endstep %}

{% step %}

### Paste the recording in your conversation

{% endstep %}
{% endstepper %}