> For the complete documentation index, see [llms.txt](https://docs.screendesk.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.screendesk.io/helpdesk-integrations/jira-service-management/issue-panel.md).

# Issue panel

### Request Screen Recording

In Screendesk for Jira you can request screen recordings from your users and agents directly from within an Issue.

<figure><img src="/files/87I3zPt3LWYeRrkBokfY" alt=""><figcaption></figcaption></figure>

{% stepper %}
{% step %}

### Visit any issue

{% endstep %}

{% step %}

### Click on the Screendesk app

{% endstep %}

{% step %}

### Click on request recording

Paste the url in the reply to customer or add internal note section. That's it!
{% endstep %}
{% endstepper %}

### Send a recording

In Screendesk for Jira you can send screen recordings to your users and agent. This is particularly useful for training or explaning complex tasks.

<figure><img src="/files/aTjvsXEOJkxkvxqYy43c" alt=""><figcaption></figcaption></figure>

{% stepper %}
{% step %}

### Visit any issue

{% endstep %}

{% step %}

### Click on the Screendesk app

{% endstep %}

{% step %}

### Click on send recording

{% endstep %}

{% step %}

### Open the link

{% endstep %}

{% step %}

### Record your screen

{% endstep %}

{% step %}

### Paste the recording in your conversation

{% endstep %}
{% endstepper %}


---

# Agent Instructions
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