# Analytics

{% hint style="info" %}
Contact <support@screendesk.io> or [send us a recording](https://app.screendesk.io/recordings/new?ak=0ZMy1g\&key=4cWV2A\&src=sria)
{% endhint %}

Screendesk will automatically tag conversations in the following cases:

| Tag                           | Case                                                   |
| ----------------------------- | ------------------------------------------------------ |
| screendesk-live-screensharing | When at least 2 people join a live screensahring room. |
| screendesk-recording-sent     | When an agent send a recording.                        |
| screendesk-recording-received | When a recording is received.                          |
| screedesk-recording-requested | When an agent request a recording.                     |

## Track performance of tickets with tags

To track the "screendesk-live-screensharing" tag using Zendesk Explore for instance, follow these steps:

1. Log in to your Zendesk account and click on the "Explore" icon in the main menu. This will take you to the Explore dashboard.
2. From the dashboard, click on the "Tickets" option in the left-hand menu. This will bring up a list of all the tickets in your account.
3. Use the search bar at the top of the page to search for tickets that have the "screendesk-live-screensharing" tag. You can do this by typing "tags:screendesk-live-screensharing" into the search bar and pressing Enter.
4. The results will show you all the tickets that have the "screendesk-live-screensharing" tag. You can use the columns and filters on the page to customize the data that is displayed and create custom reports based on the tag data.
5. If you want to save your search results so you can access them later, you can click on the "Save" button at the top of the page. This will allow you to give your saved search a name and choose whether you want to be notified when new tickets with the "screendesk-live-screensharing" tag are created.


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.screendesk.io/helpdesk-integrations/zendesk/analytics.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.