> For the complete documentation index, see [llms.txt](https://docs.screendesk.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.screendesk.io/helpdesk-integrations/zendesk/forward-recordings-to-zendesk.md).
# Forward recordings to Zendesk
The **Forward Recordings to Zendesk** feature lets you automatically create Zendesk tickets whenever a recording is submitted through Screendesk.
This is useful if you’ve added Screendesk links or buttons to sources outside Zendesk, such as:
* A button in your product.
* A Screendesk link in emails.
Whenever a recording is submitted, a Zendesk ticket is created with the recording attached, ensuring all customer issues are centralized in one place.
This feature simplifies support management and ensures no customer request is missed.
## Forward recordings to Zendesk
Visit the [integrations tab](https://app.screendesk.io/integrations) to enable this feature. Simply update the email field and hit save.
You can refer to this [article](https://support.zendesk.com/hc/en-us/articles/4408842868506-Adding-support-email-addresses-for-users-to-submit-tickets) to find your Zendesk support address.
{% hint style="danger" %}
If you need users to be registered to send emails to your Zendesk support address then you should add **** as a user.
{% endhint %}
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