Forward recordings to Zendesk

Auto-create Zendesk tickets when recordings are submitted through Screendesk links outside Zendesk.

The Forward Recordings to Zendesk feature lets you automatically create Zendesk tickets whenever a recording is submitted through Screendesk.

This is useful if you’ve added Screendesk links or buttons to sources outside Zendesk, such as:

• A button in your product.

• A Screendesk link in emails.

Whenever a recording is submitted, a Zendesk ticket is created with the recording attached, ensuring all customer issues are centralized in one place.

This feature simplifies support management and ensures no customer request is missed.

Forward recordings to Zendesk

Visit the integrations tab to enable this feature. Simply update the email field and hit save.

You can refer to this article to find your Zendesk support address.

If you need users to be registered to send emails to your Zendesk support address then you should add [email protected] as a user.