# Forward recordings to Zendesk

The **Forward Recordings to Zendesk** feature lets you automatically create Zendesk tickets whenever a recording is submitted through Screendesk.

This is useful if you’ve added Screendesk links or buttons to sources outside Zendesk, such as:

* A button in your product.
* A Screendesk link in emails.

Whenever a recording is submitted, a Zendesk ticket is created with the recording attached, ensuring all customer issues are centralized in one place.

This feature simplifies support management and ensures no customer request is missed.

## Forward recordings to Zendesk

Visit the [integrations tab](https://app.screendesk.io/integrations) to enable this feature. Simply update the email field and hit save.

<figure><img src="https://3820804400-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FfW6XSzJSKsNyZnOkSJPt%2Fuploads%2F4zNrHXKp5o9ugpxyMHXW%2FCleanShot%202023-02-03%20at%2015.13.38%402x.png?alt=media&#x26;token=4561c364-fac3-4bbf-8808-86f86ae68088" alt=""><figcaption></figcaption></figure>

You can refer to this [article](https://support.zendesk.com/hc/en-us/articles/4408842868506-Adding-support-email-addresses-for-users-to-submit-tickets) to find your Zendesk support address.

{% hint style="danger" %}
If you need users to be registered to send emails to your Zendesk support address then you should add **<support@screendesk.io>** as a user.
{% endhint %}