# Change text content inserted in Zendesk editor

Screendesk offers flexibility for Zendesk users to personalize the messages sent to clients when requesting a screen recording or initiating a live session. This guide will walk you through customizing these messages in your Screendesk account settings.

#### Accessing the Customization Settings

1. **Navigate to Account Settings:** Log in to your Screendesk account, and go to your account settings.
2. **Integration Settings:** Click on the 'Integrations' tab, and then select 'Zendesk'.
3. **Configure Zendesk:** In the Zendesk integration section, find and click on the 'Configure' option.
4. **Customize Text Content:** Here, you can customize the text for various client interactions. Navigate to the section labeled 'Customize the text content'.

<figure><img src="https://3820804400-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FfW6XSzJSKsNyZnOkSJPt%2Fuploads%2FWxPCBTIv24dpoJUdOmJV%2FCleanShot%202024-01-19%20at%2010.14.14%402x.png?alt=media&#x26;token=0791f9a6-6242-42ff-b9f7-77416fe34bf4" alt=""><figcaption></figcaption></figure>

#### Customizing Messages

<figure><img src="https://3820804400-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FfW6XSzJSKsNyZnOkSJPt%2Fuploads%2FyYUweKHXr3gJFDKGO67q%2Flive.png?alt=media&#x26;token=87e2c066-6166-48f8-8bfe-a2d9dc74ffd0" alt="" width="225"><figcaption></figcaption></figure>

{% hint style="info" %}
**Start the live session: {{link}}**&#x20;

This example will be displayed to the client as:&#x20;

"Start the live session: <https://app.screendesk.io/r/7fb17c>"<br>
{% endhint %}

{% hint style="warning" %}
You cannot use the link wrapper for the start the live session button because this functionality is not supported by Zendesk.&#x20;
{% endhint %}

#### On an email based ticket

<figure><img src="https://3820804400-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FfW6XSzJSKsNyZnOkSJPt%2Fuploads%2FmVTlLC5HEaDCC5QxCM1J%2Frequest.png?alt=media&#x26;token=abc8614b-1bc6-44f4-8a05-37a34b28683c" alt="" width="225"><figcaption></figcaption></figure>

{% hint style="info" %}
**{{Click here to record your screen}}**

This example will be displayed to the client as:&#x20;

"Click here to record your screen" wrapped in a \<a> tag

**Click here to record your screen: {{link}}**

This example will be displayed to the client as:

Click here to record your screen: <https://app.screendesk.io/r/39136a>
{% endhint %}

#### On a chat based ticket

<figure><img src="https://3820804400-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FfW6XSzJSKsNyZnOkSJPt%2Fuploads%2FNAogs0RieWLdqdYOC30Q%2Frequest.png?alt=media&#x26;token=f35481d4-23fb-465c-9628-22dfedfff7c9" alt="" width="225"><figcaption></figcaption></figure>

{% hint style="info" %}
**Click here to record your screen: {{link}}**

This example will be displayed to the client as:&#x20;

Click here to record your screen: <https://app.screendesk.io/r/39136a>
{% endhint %}

{% hint style="warning" %}
You cannot use the link wrapper for the **request recording sent to chat ticket** text because this functionality is not supported by Zendesk.&#x20;
{% endhint %}