> For the complete documentation index, see [llms.txt](https://docs.screendesk.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.screendesk.io/helpdesk-integrations/zendesk/ticket-editor/change-text-content-inserted-in-zendesk-editor.md).

# Change text content inserted in Zendesk editor

Screendesk offers flexibility for Zendesk users to personalize the messages sent to clients when requesting a screen recording or initiating a live session. This guide will walk you through customizing these messages in your Screendesk account settings.

#### Accessing the Customization Settings

1. **Navigate to Account Settings:** Log in to your Screendesk account, and go to your account settings.
2. **Integration Settings:** Click on the 'Integrations' tab, and then select 'Zendesk'.
3. **Configure Zendesk:** In the Zendesk integration section, find and click on the 'Configure' option.
4. **Customize Text Content:** Here, you can customize the text for various client interactions. Navigate to the section labeled 'Customize the text content'.

<figure><img src="/files/xCeDjvNrp7rn6ob847Fm" alt=""><figcaption></figcaption></figure>

#### Customizing Messages

<figure><img src="/files/Zx6WgJzfMy0AeBDttV4k" alt="" width="225"><figcaption></figcaption></figure>

{% hint style="info" %}
**Start the live session: {{link}}**&#x20;

This example will be displayed to the client as:&#x20;

"Start the live session: <https://app.screendesk.io/r/7fb17c>"<br>
{% endhint %}

{% hint style="warning" %}
You cannot use the link wrapper for the start the live session button because this functionality is not supported by Zendesk.&#x20;
{% endhint %}

#### On an email based ticket

<figure><img src="/files/X2JmsKNcHsocESYmiIhE" alt="" width="225"><figcaption></figcaption></figure>

{% hint style="info" %}
**{{Click here to record your screen}}**

This example will be displayed to the client as:&#x20;

"Click here to record your screen" wrapped in a \<a> tag

**Click here to record your screen: {{link}}**

This example will be displayed to the client as:

Click here to record your screen: <https://app.screendesk.io/r/39136a>
{% endhint %}

#### On a chat based ticket

<figure><img src="/files/1haJJv8zcStVaVvDO1vp" alt="" width="225"><figcaption></figcaption></figure>

{% hint style="info" %}
**Click here to record your screen: {{link}}**

This example will be displayed to the client as:&#x20;

Click here to record your screen: <https://app.screendesk.io/r/39136a>
{% endhint %}

{% hint style="warning" %}
You cannot use the link wrapper for the **request recording sent to chat ticket** text because this functionality is not supported by Zendesk.&#x20;
{% endhint %}


---

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