Analytics
Screendesk will automatically tag conversations in the following cases:
Tag
Case
screendesk-recording-requested
When am agent request a recording
screendesk-recording-sent
When an agent send a recording.
screendesk-recording-received
When a recording is received.
screendesk-recording-received-messenger
When a recording is received in the messenger
screendesk-recording-received-operator
When a recording is received in the operator
Enable Intercom tagging
To enable intercom tagging navigate to account settings -> integrations -> configure intercom and then enable tags.

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