Embed videos in Help Center

You can easily embed videos in your Intercom Help Center articles by adding a GIF thumbnail to your articles. It will create an engaging experience for your customers with videos that start playing as they read.

Here's how it looks like:

Follow the steps below to integrate Screendesk videos into your Intercom Help Center, or watch this short video.

Steps to Embed Screendesk Videos in Intercom

1. Get the GIF Thumbnail

   • Navigate to the Screendesk video you wish to embed.

   • Click on Share > Copy GIF Thumbnail to copy the GIF thumbnail to your clipboard.

2. Add the GIF to Your Intercom Article

   • Paste the copied GIF thumbnail directly into your Intercom article. The GIF will be embedded and will start playing automatically, offering an interactive visual aid to your readers.

3. Add Links to the GIF and Title

   • Note that Intercom automatically removes embedded links/URLs when pasting images and text.

   • To ensure users can access the video, add the link to the GIF title and also on the GIF itself.

4. Create a Call to Action on the Screendesk Video

   • Go to the Screendesk video settings.

   • Click on Call to Action, and add a link that directs users back to your article or another relevant page.