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  • USE CASE
    • Request screen recordings
      • Screen recording experience
        • Remove countdown before recording starts
      • Collection methods
      • Browser compatibility
      • Metadata collected
      • Capture console logs and network
      • Internationalization
      • Notifications
      • AI Suggest
      • AI transcript & summary
    • Send screen recordings
      • Share recordings
      • Send recordings with a GIF preview
      • Editing video
      • Chrome extension
        • Troubleshoot
    • Live screen sharing & video call
      • Live sessions recording and triggers
      • Live screensharing VS co-browsing
  • INTEGRATIONS
    • Intercom
      • Install and set up
      • Messenger editor (recommended)
      • Home messenger
        • Customize the call-to-action text in Intercom
      • Conversation sidebar
      • Operator
        • Customize the call-to-action text
      • Embed videos in Help Center
      • Analytics
    • 🟢Zendesk
      • Install and set up
      • Ticket editor
        • Change text content inserted in Zendesk editor
      • Zendesk forms
      • Zendesk auto-reply
      • Zendesk macros
      • Forward recordings to Zendesk
      • Analytics
    • 🟣Help Scout
      • Screen recording
      • Content library
    • 🔵Gist
    • 🟢Freshdesk
      • Freshdesk Portal
      • Analytics
    • 🟢Freshchat
    • Chrome extension
    • Slack
    • Installing Screendesk script
  • Settings
    • Billing
      • Cancelling your plan
    • User management
      • User roles and permissions
      • Transferring Account Ownership
    • Personal settings
    • Customization
      • White label
      • Customize live rooms
      • Customize recorder
  • Security
    • Security features
      • Storage Location
      • Hide sensitive data
      • Two-factor authentication
      • Remote log out
      • Auto deletion of recordings
      • Restrict access to recordings
      • SAML SSO
      • SCIM
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On this page
  • Receive recordings using operators
  • How to setup
  • Resolve issues using videos embeded in operators

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  1. INTEGRATIONS
  2. Intercom

Operator

Use Screendesk directly from the Intercom operator

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Last updated 5 months ago

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Contact support@screendesk.io or

Receive recordings using operators

You can receive screen recordings via the Intercom operator. Once recorded Screendesk will either create a new conversation or update an existing one.

How to setup

  • Visit the Operator tab of the Intercom dashboard.

  • Create a new custom bot based on the desired workflow.

  • Create an action button (1) that links to send an app. Please note that you can trigger the send an app with any other operator trigger.

  • Select Screendesk from the dropdown menu (2).

  • That's it!

Resolve issues using videos embeded in operators

send us a recording