Mentions

Notify teammates from a recording comment by mentioning them.

Use mentions when a teammate should review a specific thread.

They keep the request tied to the exact recording context.

Mention a teammate

1

Start a comment

Open a new comment, or edit an existing one.

2

Type @

Type @, then choose a teammate from the mention list.

3

Post the update

Save or post the comment to send the mention.

What happens next

The mention appears in the comment and Screendesk notifies the teammate.

Mentions work in new comments and edited comments.

Good uses for mentions

• Ask engineering to confirm a bug.
• Bring support into the customer context.
• Ask product to review severity or priority.

Permissions

Watch-only users can read mention threads, but they cannot create comments or mention teammates.