Slack

Get Slack notifications when new Screendesk recordings are submitted.

The Slack integration sends a notification to a Slack channel every time a new recording is available in your Screendesk workspace. This helps your support team react to customer issues the moment they come in, without leaving Slack.

This page covers the Slack integration found under Settings → Integrations. It sends notifications for new recordings to a single Slack channel. If you're looking for folder-based automations that post to Slack when captures or recordings are added to specific folders, see Folder Automations.

How it works

When a customer sends a recording through any source (your website widget, Chrome extension, helpdesk integration, or a shared link), Screendesk posts a message to your connected Slack channel. The message includes:

• The customer's email address (or "Anonymous User" if no email was provided)

• The recording source (e.g. Chrome Extension, Widget, Zendesk, etc.)

• A direct link to the recording in Screendesk

Your team can click the link to jump straight to the recording and start reviewing the issue.

Slack notifications are sent approximately one minute after the recording is received. This short delay ensures the recording has finished processing before the notification is delivered.

Availability

The Slack integration is available on all plans — Free, Plus, Pro, and Enterprise.

Connecting Slack

Only workspace admins can connect or disconnect Slack. If you are not an admin, the Connect button will appear disabled.

1

Open the Integrations page

Navigate to Settings → Integrations in your Screendesk dashboard. Scroll down to the Slack card.

2

Start the connection

Click the Connect button. You will be redirected to Slack's authorization page.

3

Authorize Screendesk

On the Slack authorization page, select the workspace you want to connect and the channel where notifications should be posted. Click Allow to grant Screendesk permission.

4

Confirm the connection

You are redirected back to Screendesk. The Slack card now shows Connected and displays the name of the channel you selected (e.g. #support).

Once connected, Screendesk will post new recording notifications to the selected channel automatically — no further configuration is needed.

What the Slack message looks like

Each notification is a compact Slack message with two sections:

1. A summary line — shows who sent the recording and the source, for example: [email protected] sent a recording from Chrome Extension

2. A clickable link — takes you directly to the recording in Screendesk

The message uses Slack's rich formatting so it's easy to scan in a busy channel.

Disconnecting Slack

1

Open the Integrations page

Go to Settings → Integrations and find the Slack card.

2

Disconnect

Click the Disconnect link. A confirmation dialog will ask "Are you sure?" — confirm to proceed.

Disconnecting removes the integration immediately. Screendesk will stop posting to Slack and clears all stored connection details. You can reconnect at any time by following the setup steps again.

If someone uninstalls the Screendesk app directly from your Slack workspace (via Slack → Apps → Manage), the integration is automatically disconnected on the Screendesk side as well. No action is needed in Screendesk.

Permissions required

Screendesk requests the following Slack permissions during setup:

Permission	Why it's needed
Send messages (chat:write)	Post recording notifications to your channel
Incoming webhook	Deliver messages to the specific channel you chose
Customize messages (chat:write.customize)	Format notifications with the Screendesk name and icon
Unfurl links (links:read, links.embed:write)	Show a preview when Screendesk links are shared in Slack

Screendesk does not read your Slack messages, access private channels you haven't selected, or modify your workspace in any way.

Which recordings trigger a notification?

Slack notifications are sent for incoming recordings — recordings that your customers submit to your workspace. Recordings created internally by your team (for example, screen recordings made by an agent to share with a customer) do not trigger Slack notifications.

Good to know

• One channel per workspace. The integration posts all notifications to the single channel you selected during setup. To change the channel, disconnect and reconnect the integration.

• Admin-only control. Only workspace admins can connect or disconnect Slack. Regular agents and watch-only users cannot modify the integration.

• Works alongside other notifications. Slack notifications are independent of email and in-app notifications. Enabling Slack does not affect your other notification settings.

• No message customization. The Slack notification format is fixed. If you need customizable messages, channel-per-folder routing, or screenshot attachments, use Folder Automations with a Slack automation instead.

Troubleshooting

I connected Slack but I'm not receiving notifications

Check the following:

• Confirm the integration shows Connected on the Settings → Integrations page.

• Make sure the channel you selected during setup still exists and hasn't been archived.

• Verify the Screendesk bot hasn't been removed from the channel. In Slack, open the channel and look for the Screendesk app in the member list.

• Remember that internally-created recordings (not sent by customers) do not trigger Slack notifications.

• Notifications are delayed by about one minute, so wait briefly after a test recording.

The Connect button is disabled

Only workspace admins can connect the Slack integration. Ask an admin on your team to set it up for you. You can check your role under Settings → Members.

I want to change the Slack channel

The channel is set during the initial OAuth authorization. To change it, disconnect the integration and reconnect — you'll be able to pick a different channel during the new authorization flow.

The integration was disconnected unexpectedly

This can happen if someone uninstalls the Screendesk app from your Slack workspace settings. When the app is removed from Slack, Screendesk automatically clears the connection. An admin can reconnect at any time.