Zapier

Connect Screendesk to 5,000+ apps in Zapier using an API token, and automate workflows from new incoming recordings.

The Zapier integration lets you connect Screendesk to over 5,000 apps — including your CRM, project management tools, spreadsheets, and more. When new recordings arrive in Screendesk, Zapier can automatically create tickets, update spreadsheets, send alerts, or trigger any other workflow you configure.

This page covers the Zapier integration found under Settings → Integrations, which connects to Zapier's marketplace and uses the Screendesk API. If you're looking to send webhook data to Zapier from specific folders, see Folder Automations.

How it works

Screendesk has a published app on the Zapier marketplace. You create Zaps (automated workflows) in Zapier that pull recording data from Screendesk using its API. From there, Zapier can route that data into any of the thousands of apps it supports.

For example, you could set up a Zap that:

• Creates a Jira ticket every time a new recording arrives

• Logs recording details into a Google Sheet for reporting

• Sends a Microsoft Teams message to your engineering channel

• Adds a task to Asana or Trello for follow-up

Availability

The Zapier integration card is visible on all plans — Free, Plus, Pro, and Enterprise.

The Zapier app uses the Screendesk API under the hood, which requires an API token. API token creation is available on the Enterprise plan. Contact your Screendesk account team if you need API access enabled.

Setting up Zapier

1

Open the Integrations page

Navigate to Settings → Integrations in your Screendesk dashboard. Scroll down to the Zapier card.

2

Go to the Zapier marketplace

Click the Connect button. This opens the Screendesk page on Zapier in a new browser tab.

3

Create a Zap

In Zapier, click Create Zap or choose one of the pre-built templates. Select Screendesk as your trigger app and choose the trigger event (e.g. "New Recording").

4

Authenticate with your API token

Zapier will ask you to connect your Screendesk account. You'll need an API token:

1. In Screendesk, go to Profile → API

2. Click Create API Token and give it a name (e.g. "Zapier")

3. Copy the token

4. Paste it into Zapier when prompted

For more details on managing tokens, see API Tokens.

5

Choose an action

Select the destination app (e.g. Jira, Google Sheets, Slack) and configure what should happen when a new recording arrives. Map the Screendesk recording fields to the fields in your destination app.

6

Test and enable

Use Zapier's built-in test feature to verify the connection works, then turn on your Zap. New recordings will now flow through automatically.

Recording data available in Zapier

When Zapier pulls recording data from Screendesk, the following fields are available for mapping into your workflows:

Field	API key	Description
Recording ID	id	Unique internal identifier
UUID	uuid	Unique public identifier used in URLs
URL	url	Direct link to the recording in Screendesk
Customer email	customer_email	The email address of the person who submitted the recording
Description	description	Any description or notes attached to the recording
Duration	duration	Length of the recording in seconds
Recording type	recording_type	Whether the recording was incoming, outgoing, etc.
Recording source	recording_source	How the recording was submitted (e.g. Chrome Extension, Widget)
Vendor	vendor	The browser used (e.g. Chrome, Firefox)
Platform	platform	The platform (e.g. web, desktop)
IP address	ip_address	The IP address of the person who recorded
Timezone	timezone	The timezone of the recorder
Network type	network_type	Connection type (e.g. wifi, cellular)
ISP	isp	Internet service provider
Console logs	console_logs	Browser console output captured during the recording
User email	user_email	Email of the Screendesk team member (only present if a team member is associated)
User name	user_name	Name of the Screendesk team member (only present if a team member is associated)
Created at	created_at	When the recording was created
Updated at	updated_at	When the recording was last updated
Impressions count	impressions_count	Number of times the recording has been viewed

Only incoming recordings (recordings submitted by customers) are returned through the Zapier integration. Internally-created recordings are not included.

Good to know

• No admin setup required in Screendesk. The Zapier card on the Integrations page simply links to the Zapier marketplace. There is no OAuth connection or configuration to manage within Screendesk itself.

• API token required. The Screendesk app on Zapier authenticates using an API token. You'll need to create one under Profile → API. See API Tokens for details.

• Enterprise plan for API access. API token creation requires the Enterprise plan. If your plan doesn't include API access, contact your Screendesk account team.

• Watch-only users cannot use API tokens. If your role is watch-only, you won't be able to create tokens or authenticate with Zapier.

• Pagination. Zapier retrieves recordings in batches of 100 at a time, ordered from newest to oldest. This is handled automatically by Zapier — you don't need to configure anything.

• Works alongside other integrations. Setting up Zapier does not affect your other Screendesk integrations (Slack, Zendesk, etc.). They all operate independently.

Example Zaps for support teams

Here are some popular workflows that support teams set up with Zapier:

Log new recordings to a Google Sheet

Track every incoming customer recording in a spreadsheet for reporting or auditing. Map fields like customer email, recording source, URL, and timestamp into columns. Great for managers who want visibility into recording volume and trends.

Create a Jira or Linear issue for each recording

Automatically turn customer recordings into engineering tickets. Include the recording URL and customer email in the issue description so developers have everything they need.

Send a notification to Microsoft Teams or Discord

If your team doesn't use Slack, route recording alerts to Teams or Discord instead. Include the customer email and a link to the recording.

Add a row to Airtable or Notion

Build a customer feedback database that grows automatically. Each new recording becomes a row with metadata fields filled in.

Troubleshooting

Zapier says my API token is invalid

Double-check that you copied the full token from Profile → API in Screendesk. Tokens must be entered exactly — make sure there are no extra spaces before or after the token. Also verify the token hasn't been revoked.

I don't see the option to create an API token

API token creation is available on the Enterprise plan only. If you're on a different plan, contact your Screendesk account team to discuss upgrading. Also note that watch-only users cannot create tokens regardless of plan.

My Zap isn't triggering for new recordings

Verify the following:

• Your Zap is turned on in Zapier.

• The API token you used hasn't been revoked (check Profile → API in Screendesk).

• You're testing with an incoming recording (sent by a customer). Internal recordings are not included.

• Check Zapier's task history for any error messages.

I want to connect Zapier to a specific folder

The Zapier integration under Settings → Integrations works at the workspace level and returns all incoming recordings. If you need folder-specific triggers, use Folder Automations with a Zapier webhook recipe instead. That approach lets you configure a webhook per folder that sends data directly to a Zapier "Catch Hook" trigger.