> For the complete documentation index, see [llms.txt](https://docs.screendesk.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.screendesk.io/request-screen-recording/branding-and-customization/set-name-alias-in-recorder.md).

# Set name alias in recorder

The **Alias** feature allows you to customize how your name appears in video recording requests sent through integrations like Jira, Intercom, HelpScout, and others. Instead of showing your full name (first name + last name), you can set a personalized alias that will be displayed to customers and colleagues when they receive video recording requests from you.

<figure><img src="https://3820804400-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FfW6XSzJSKsNyZnOkSJPt%2Fuploads%2F8E0lKyTp9wCs3dKVv1Fw%2FCleanShot%202026-02-09%20at%2016.49.28%402x.png?alt=media&#x26;token=cfdc283b-855f-4012-896b-151103533f9e" alt=""><figcaption></figcaption></figure>

**Examples:**

* Your full name: "Jennifer Smith"
* Your alias: "Jen Smith" or "JS"
* What recipients see: "Video request from Jen Smith" instead of "Video request from Jennifer"

| When Your Alias is Used                                                                    | When Your Alias is NOT Used                                       |
| ------------------------------------------------------------------------------------------ | ----------------------------------------------------------------- |
| ✅ You have set an alias in your profile                                                    | ❌ You haven't set an alias (your first name will be used instead) |
| ✅ The request comes from supported integrations (Jira, Intercom, HelpScout, Zendesk, etc.) | ❌ The recording request is anonymous or generic                   |
| ✅ The request is personalized (not anonymous)                                              | ❌ The request comes from unsupported sources                      |

**Fallback Behavior**

If you don't set an alias, the system automatically falls back to using your first name, ensuring a seamless experience for recipients.

### Setting Up Your Alias

{% stepper %}
{% step %}
**Navigate to Your Profile**

* Click on your profile picture or name in the top navigation
* Select "Personal Settings" or "My Profile"
  {% endstep %}

{% step %}
**Access Profile Settings**

* You'll see the "My Profile" tab in your personal settings
* This page contains your account information and preferences
  {% endstep %}

{% step %}
**Locate the Alias Field**

* Find the "Alias" field below your "Full name" field
* The placeholder text reads: "Change displayed name in your recorder"
  {% endstep %}
  {% endstepper %}

### FAQ

<details>

<summary>My Alias Isn't Showing</summary>

**Check these items:**

1. Ensure you've saved your profile changes
2. Verify the request is coming from a supported integration
3. Confirm the request is personalized (not anonymous)
4. Try refreshing your browser and checking again

</details>

<details>

<summary>I Want to Remove My Alias</summary>

**To remove your alias:**

1. Go to your profile settings
2. Clear the alias field (leave it empty)
3. Save your changes
4. The system will use your first name instead

</details>

<details>

<summary>Alias Not Updating</summary>

**If changes aren't taking effect:**

1. Log out and log back in
2. Clear your browser cache
3. Contact support if the issue persists

</details>


---

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