globe-pointerBrowser compatibility

Screendesk recording runs in the browser. It uses the standard screen capture API (getDisplayMedia).

Requirements

  • Use a desktop browser.

  • Allow screen sharing permissions when prompted.

  • If you record with audio, allow microphone permissions.

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Use the latest version when possible.

  • Chrome (Windows / macOS)

  • Edge (Windows / macOS)

  • Firefox (Windows / macOS)

  • Safari (macOS)

Unsupported or unreliable environments

These often block screen sharing or required permissions:

  • In-app browsers (embedded webviews inside chat apps).

  • Very strict corporate browser policies.

  • Privacy / ad blockers that block required scripts or cookies.

Common limitations (browser-level)

  • You must pick what to share (entire screen, window, or tab).

  • Some browsers limit system audio capture.

  • If the permission prompt is dismissed, you must reload to retry.

Quick troubleshooting

If the recorder does not start:

  1. Open the link in Chrome or Edge on desktop.

  2. Avoid in-app browsers.

  3. Disable blockers for the recording page.

  4. Reload and accept the permissions prompt again.

Reference

chevron-rightSee the current browser support matrixhashtag

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