Jira

Create Jira issues from recordings with project, issue type, priority, and labels.

Create a Jira issue from any recording you can edit. The issue includes a link back to Screendesk and the context your team needs to reproduce and prioritize the problem.

This page covers the manual Send to app action. Folder automations are separate: automations create issues automatically when recordings enter a folder.

Before you start

• Connect Jira from Profile > Integrations.
• Make sure your Jira account can access the target site and project.
• Make sure you can edit the recording.

Connect Jira

Jira is connected from your personal Screendesk profile. Each teammate sends issues with their own Jira account and project permissions.

1. In Screendesk, open Profile > Integrations.
2. Find Jira.
3. Click Connect.
4. Approve Screendesk on Atlassian's authorization screen.
5. Return to Screendesk. Jira now appears in the connected apps list.

If you open the Send to app menu before connecting Jira, choose Connect Jira from the menu and complete the same authorization flow.

Create the issue

1

Open the recording

Open the recording in Screendesk. Then click Send to app.

2

Choose Jira

Select Jira issue. If Jira is your only connected app, the main button may say Send to Jira.

3

Fill in the fields

Choose a Project and Issue type. Review the title and description. Then add any optional fields you need.

4

Create the issue

Click Create issue. Screendesk adds the Jira issue link to the recording.

The issue link stays visible even if Jira is disconnected later.

Available fields

Field	Required	Notes
Title	Yes	Used as the Jira issue summary.
Description	Yes	Your notes are added above the Screendesk context.
Project	Yes	Determines where the issue is created.
Issue type	Yes	Available issue types update by project.
Priority	No	Available priorities come from Jira.
Labels	No	Labels are added to the created Jira issue.

What Screendesk adds

Every issue includes:

• A direct link to the recording
• The source website URL, when available
• Device and browser information
• The recording timestamp in UTC
• A link back to developer information in Screendesk

Anything you type in the description appears before the generated Screendesk context.

Permissions

You must be able to edit the recording to use Send to app. Watch-only users cannot connect personal app accounts or send recordings to Jira.

Workspace admins can remove Jira from the workspace from Profile > Integrations. This disconnects Jira for everyone in the workspace, but existing Jira issue links stay on their Screendesk recordings.

Troubleshooting

Jira is not in the Send to app menu

Open Profile > Integrations and connect Jira. If the button is missing entirely, confirm that you can edit the recording.

Jira asks you to reconnect

Reconnect Jira from Profile > Integrations. This can happen if Atlassian revokes the token or the connection expires.

Projects, issue types, priorities, or labels do not load

Reconnect Jira and make sure your Jira account has access to the site, project, and issue fields you want to use.