Freshchat

Request recordings from Freshchat conversations and attach them automatically.

Request screen recordings from Freshchat conversations.

Screendesk generates a link your user can open in their browser. No install required.

Before you start

• Install the Screendesk browser extension. See Browser support.
• Connect your Freshchat integration in Screendesk.

Request a recording from a Freshchat conversation

Use Copy & Attach to Ticket to keep recordings tied to the right conversation.

1

Open the conversation

Open the Freshchat conversation you’re replying to.

2

Open Screendesk

Click the Screendesk icon in your browser toolbar.

3

Copy the Freshchat link

Open the dropdown next to Copy Link.

Select Copy & Attach to Ticket.

4

Send it to the user

Paste the link into your reply.

Tell the user what you need them to record.

After the user records

1. The user opens your link and records their screen.
2. The recording uploads to Screendesk.
3. You get an email notification with a link to view it.
4. The recording attaches to the Freshchat conversation.

Notes

Freshchat auto-attach relies on detecting the conversation plus customer identity on the page.

For details on link types and what gets captured, see Recording links.