Mentions

Notify teammates from a capture comment.

Use mentions when a teammate needs to review a specific part of the conversation.

Mention a teammate

1

Start typing

Type @ in a new or existing comment.

2

Pick a teammate

Choose the right person from the mention list.

3

Send the comment

Screendesk adds the mention and notifies that teammate.

When to use mentions

• Ask an engineer to confirm a bug.
• Bring a support teammate into the customer context.
• Ask a product teammate to review behavior or priority.

Access

Watch-only users can read mentions.

They cannot create comments or mention teammates.