Recording links

Generate recording request links. Auto-attach submissions to supported helpdesks.

Recording links let you request a screen recording from someone else.

They record directly in their browser. No install required.

What you get

Every recording link gives you a shareable link plus a recording saved to your Screendesk account.

If your site does not have the Screendesk Web SDK snippet installed, recording links won’t include console logs or network requests for that site.

Create a recording link

1

Open Screendesk

Click the Screendesk icon in your browser toolbar.

2

Open the recording link menu

Find Copy Link.

Use the dropdown arrow to see ticket-specific options (when available).

3

Copy and send

Copy the link and paste it into email, chat, or a ticket reply.

Link types

Copy Link

Use this when you just need a recording from anyone.

• You send a generic recording link.
• When they submit a recording, you get an email notification.
• The recording shows up in your Screendesk dashboard.

Copy & Attach to Ticket

Use this when you’re responding inside a supported helpdesk ticket.

• Screendesk detects the ticket and generates a link tied to it.
• When the user submits a recording, it attaches to that ticket automatically.

Supported helpdesks (auto-attach)

Auto-attach works when Screendesk can detect an ID on the page, like a ticket or conversation ID.

• Zendesk (ticket ID)
• Intercom (conversation ID)
• Freshchat (conversation ID + customer email)
• Jira (issue key, like PROJ-123)
• Freshdesk (ticket ID + customer email)
• HubSpot (ticket ID)
• Help Scout (ticket ID + conversation ID)

After the user records

1. They open your link and record their screen.
2. The recording uploads to Screendesk.
3. You get an email notification with a link to view it.
4. If you used Copy & Attach to Ticket, the recording also attaches to that ticket.

Troubleshooting

“No ticket detected”

Make sure you’re on the actual ticket page, not a list view.

Refresh the page and try again.

The link doesn’t copy

Check clipboard permissions for your browser and the Screendesk extension.

Then retry the copy action.

The recording didn’t attach to the ticket

Confirm your helpdesk integration is connected in Screendesk settings.

Then generate a new ticket-specific link.

No email notification

Check spam and quarantine folders.

Confirm the email on your Screendesk account is correct.

Tips

• Tell the user what to record. Include the exact steps to reproduce.
• For support, prefer Copy & Attach to Ticket. Keep everything in one place.
• For quick outreach, use Copy Link. It works anywhere.