Deletion Policies
Create named data retention rules that automatically delete recordings and bug reports after a configurable number of days.
Deletion Policies let you define exactly which recordings and bug reports are automatically deleted, and when.
Each policy is a named retention rule.
You can create multiple policies for different content types, folders, labels, or retention periods.
Plan availability: Pro and Enterprise.
Deletion is permanent.
When a policy deletes a recording or bug report, the item and all associated data are removed and cannot be recovered.
How Deletion Policies work
Each policy defines a rule like this:
Delete [subtype] [recordings or bug reports] after [N] days
You can also scope the rule to a specific folder or label.
Enabled policies run once per day at midnight UTC.
Any matching item older than the retention period is permanently deleted on the next run.
Age is based on the item's creation date.
New policies are always created in a disabled state.
That gives you time to review the rule before it starts deleting data.
Create a policy
Deletion Policies are managed from Settings → Security → Deletion Policies.
Build the rule
The form uses an inline rule builder.
Choose:
Resource type — Recordings or Bug reports
Subtype — depends on the resource type
Retention period — number of days after creation
Optional filter — specific folder or specific label
For Recordings, the subtype options are:
All
Received
Sent
Live
For Bug reports, the subtype options are:
All
Video recording
Screenshot
Instant replay
Each policy can use either a folder filter or a label filter.
If you need both, create separate policies.
Preview a policy
Before enabling a policy, preview what it will delete.
On the policy list, click the eye icon next to the policy.
The preview shows the items currently scheduled for deletion based on the rule.
Use it to confirm the policy is targeting the right content.
Depending on the policy, the preview can also show scheduled deletions across the upcoming days.
Enable or disable a policy
On the policy list, click the Enabled or Disabled status badge to toggle the policy.
Enabling a policy starts applying the rule on the next daily run.
Disabling a policy stops future deletions immediately.
Items that were already deleted are not restored.
Edit a policy
Click the pencil icon next to a policy to update its rule or name.
Use the status badge on the list page to enable or disable it.
If you edit an enabled policy, the updated rule applies on the next daily run.
Delete a policy
Click the trash icon next to a policy and confirm.
Deleting a policy removes the rule only.
It does not restore anything the policy already deleted.
It also does not trigger extra deletions.
Understand the policy list
The policy list helps you review and manage retention at a glance.
It includes:
Rule summary — plain-English summary of the rule
Name — your custom policy name
Created by — the workspace member who created it
Last run — when the job last processed the policy
Deleted count — total items deleted by that policy
The deleted count is cumulative.
It only increases over time.
Audit logging
Changes to Deletion Policies are recorded in Audit Logs on the Enterprise plan.
This includes:
policy creation
edits
enabling
disabling
deletion
See Audit Logs.
What happens when you downgrade
If your workspace moves to a plan without Deletion Policies, all enabled policies are automatically disabled.
No further deletions will run.
The policy definitions remain saved, so you can re-enable them later if you upgrade again.
Best practices
Start with a narrow rule.
Use a folder or label filter first.
This reduces the risk of deleting too much content.
Preview before enabling.
Always confirm the affected items before turning a policy on.
Use clear names.
Good names make audits and team handoffs easier.
Separate short and long retention rules.
Create different policies for different content types instead of one broad rule.
Review compliance needs carefully.
Deletion is irreversible, so align retention periods with your legal and operational requirements.
FAQ
Can I set different retention periods for different recording types?
Yes.
Create one policy per type or subtype.
For example, keep Received recordings for 90 days and Live recordings for 30 days.
Can I filter by folder or label?
Yes.
A policy can be scoped to one folder or one label.
It cannot use both in the same policy.
What exactly gets deleted?
The full item and its associated data.
This includes the video or image file, thumbnails, comments, labels, and related metadata.
When does deletion happen?
Deletion runs once per day at midnight UTC.
If an item is older than the configured threshold, it is deleted on the next run.
Can multiple policies overlap?
Yes.
If an item matches more than one enabled policy, the shortest retention rule will delete it first.
Why does the deleted count only go up?
The deleted count is cumulative.
It tracks every item that policy has deleted since it was created.
Related pages
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