Privacy opt-in

Require end users to accept a privacy consent before they can start a screen recording.

Privacy opt-in lets you require end users to accept a privacy consent before they can start a Screendesk recording.

Use it when you need explicit consent before a user shares a recording that may contain personal or sensitive information.

Once the user accepts, Screendesk remembers their choice on future visits so they do not need to accept again.

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How it works

When Privacy opt-in is enabled, Screendesk shows a consent prompt before the recorder opens.

The user has two options:

• Accept — continue to the recorder

• Decline — stop and do not start a recording

The consent gate appears before recording begins, so users must agree before sharing anything.

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Enable Privacy opt-in

1

Open Account Settings

Go to app.screendesk.io and open Account Settings.

2

Go to Security

Click Security in the sidebar.

3

Open Security & Privacy

Find the Security & Privacy section.

4

Enable Privacy opt-in

Turn on Privacy opt-in.

5

Save

Click Save.

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Customize the consent prompt

You can customize the content shown in the consent prompt.

Consent message

Edit the message shown before the user starts recording.

Example:

We need your consent before you start the recording.

Privacy policy link

Add a link to your privacy policy so users can review it before accepting.

You can configure:

• Link text — for example, Privacy Policy

• URL — the destination of your privacy policy

Custom translations

You can set custom translations for each supported language.

Supported languages:

• English

• French

• Spanish

• Portuguese

• German

• Dutch

• Brazilian Portuguese

If a translation is empty, Screendesk shows the English version by default.

This helps you show the right consent text to users in different regions.

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What users see

When a user opens the recorder:

1. The privacy consent prompt appears first.

2. The user must click Accept to continue.

3. If the user clicks Decline, the recorder does not open.

4. After acceptance, the choice is remembered for future visits.

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When to use Privacy opt-in

Privacy opt-in is useful when you need to:

• Collect explicit consent before recording

• Link users to your privacy policy

• Support internal privacy or security requirements

• Show localized consent messages

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FAQ

Does the user need to accept the consent every time?

No. After the user accepts it once, Screendesk remembers that choice for future visits.

Can a user start recording without accepting?

No. The user must click Accept before the recorder becomes available.

What happens if a translation is missing?

Screendesk falls back to the English version.

Can I link to my own privacy policy?

Yes. You can set both the link text and the destination URL.