Privacy opt-in
Require customers to accept a privacy consent notice before they can start a recording.
Privacy opt-in adds a consent modal before the recorder opens.
Use it when you need explicit consent before a customer shares a recording that may contain personal or sensitive information.
Once accepted, Screendesk remembers the choice in that browser so repeat visitors are not asked again.
Plan availability: All plans.
How it works for customers
When Privacy opt-in is enabled, a modal appears before the recorder loads.
The modal can include:
your workspace logo
a customizable consent message
an optional privacy policy link
Decline and Accept buttons
When the customer clicks Accept, Screendesk stores the consent in the browser and opens the recorder.
If the customer clicks Decline, they cannot continue to the recorder.
Once accepted, the modal does not appear again in that browser unless browser data is cleared.
Enable Privacy opt-in
Add translations
If your workspace supports multiple locales, locale tabs appear at the top of the preview.
Switch to a locale and enter the translated consent message and link text.
If a field is blank, Screendesk falls back to English.
Supported languages:
🇬🇧 English
🇫🇷 French
🇪🇸 Spanish
🇵🇹 Portuguese
🇩🇪 German
🇳🇱 Dutch
🇧🇷 Brazilian Portuguese
If a translation is empty, Screendesk shows the English version by default.
See also Internationalization.
Disable Privacy opt-in
Turn off Privacy opt-in in Settings → Security.
Click Save.
Customers will go directly to the recorder without seeing the consent modal.
Your message and privacy policy link stay saved, so you can enable the feature again later.
What counts as consent
Consent is stored in the customer's browser.
It is not tied to a customer account or email address.
This means:
clearing browser data resets consent
a different browser requires consent again
a different device requires consent again
Chrome extension users do not see this modal
How Privacy opt-in works with Recorder Flow
If both features are enabled, Screendesk shows them in this order:
Privacy opt-in
Recorder Flow
Recorder
Use Privacy opt-in when you need an explicit Accept step before recording starts.
Use Recorder Flow when you want to guide the customer before recording starts.
See Recorder flow.
Best practices
Keep the consent message simple.
Say what the customer is agreeing to in one or two short sentences.
Link your privacy policy.
This gives customers the context they need before accepting.
Translate the message.
Localized consent text reduces confusion and increases completion rates.
Test in a private window.
This avoids using a previously stored consent state.
Review with your legal team if needed.
Browser-level consent storage may not meet every compliance requirement.
Troubleshooting
The consent modal does not appear
Check these first:
Privacy opt-in is enabled
you clicked Save
you are testing the browser-based recorder
the browser already has a stored consent state
Try again in a private or incognito window.
The wrong language is shown
Screendesk uses the browser locale.
If the translation for that locale is blank, Screendesk falls back to English.
The privacy policy link is missing
Make sure both Link text and URL are filled in.
If either field is empty, the link may not appear as expected.
A customer clicked Decline
The customer stays blocked from the recorder until they click Accept.
There is no separate redirect or decline page.
FAQ
Does the consent modal appear for Chrome extension users?
No.
Privacy opt-in applies to the browser-based recorder only.
Chrome extension users are authenticated workspace members and do not see this modal.
Can I customize the button labels?
The Decline and Accept labels follow the locale used by the recorder.
They are not configured as separate custom fields in this setting.
What happens if a customer clicks Decline?
The recorder does not open.
The modal stays on screen until the customer accepts or leaves the page.
Is consent logged in Screendesk?
Consent is stored in the customer's browser.
It is not stored as an audit event in Screendesk.
Does the customer need to accept every time?
No.
After acceptance, Screendesk remembers the choice in that browser.
If cookies or local storage are cleared, the modal can appear again.
Related pages
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