SAML SSO with Google Workspace

Configure SAML SSO with Google

This guide walks through setting up SAML single sign-on between Google Workspace and Screendesk. After completing these steps, your team members can log in to Screendesk using their Google Workspace credentials.

Plan Availability: Enterprise only

Before starting, make sure you have admin access to both your Google Workspace Admin Console and your Screendesk workspace. You will also need your Screendesk service provider details — find them in Account Settings → Security → SAML SSO.

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Configuration Overview

Setting up SAML SSO with Google Workspace involves two stages: creating a custom SAML app in Google Admin, then entering Google's IdP details back in Screendesk.

You will need these Screendesk values for the Google side:

Screendesk Field	Value
ACS URL	https://app.screendesk.io/saml_callback
Entity ID	urn:screendesk.io:saml

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Step 1 — Create a Custom SAML App in Google

1

Open the Google Admin Console

Sign in at admin.google.com and navigate to Apps → Web and mobile apps.

2

Add a new app

Click Add app → Add custom SAML app.

3

Name the app

Enter Screendesk as the app name. Optionally upload the Screendesk logo. Click Continue.

4

Copy the Google IdP details

On the Google Identity Provider details screen, you will see three values you need for Screendesk:

• SSO URL — Copy this. You will paste it as the Single Sign On URL in Screendesk.

• Entity ID — Copy this. You will paste it as the IDP Entity ID in Screendesk.

• Certificate — Click Download Certificate to get the X.509 certificate file. You will paste its contents as the IDP Certificate in Screendesk.

Click Continue.

5

Enter the Service Provider details

Fill in the following fields:

Field	Value
ACS URL	https://app.screendesk.io/saml_callback
Entity ID	urn:screendesk.io:saml
Start URL	Leave blank
Name ID format	EMAIL
Name ID	Basic Information > Primary email

Click Continue.

6

Configure attribute mapping

Add the following attribute mappings so Screendesk can read user details from the SAML response:

Google Directory attribute	App attribute
Primary email	email
First name	first_name
Last name	last_name

Click Finish.

7

Turn on the app for your users

By default, the new SAML app is off for everyone. To enable it:

1. On the app's details page, click User access.

2. Select ON for everyone (or select specific organizational units).

3. Click Save.

Changes in Google Workspace can take up to 24 hours to propagate to all users, though it typically happens within minutes.

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Step 2 — Configure Screendesk

1

Open SAML SSO settings

In Screendesk, go to Account Settings → Security → SAML SSO and click Edit SAML SSO Settings.

2

Enter the Google IdP details

Using the values you copied from Google Admin in Step 1:

Screendesk Field	Value from Google
SSO Domain	Your company's email domain (e.g., yourcompany.com)
IDP Entity ID	The Entity ID from Google's IdP details page
Single Sign On URL	The SSO URL from Google's IdP details page
IDP Certificate	The contents of the downloaded certificate file. Open it in a text editor and paste the full text, including the -----BEGIN CERTIFICATE----- and -----END CERTIFICATE----- lines.

3

Save the configuration

Click Save Changes.

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Step 3 — Test the Connection

1

Open an incognito window

Use a private browser window to avoid conflicts with your current session.

2

Start the SAML login

Go to the Screendesk login page, click Sign in with SAML SSO, and enter an email address that belongs to your SSO domain.

3

Authenticate with Google

You should be redirected to Google's sign-in page. Log in with your Google Workspace credentials.

4

Confirm access

After authenticating, you should be signed in to Screendesk. If this is your first SAML login and Automatic account creation is enabled, a new Screendesk account will be created for you with the Member role.

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Troubleshooting

"SAML Authentication failed" error

This usually means the SAML response signature could not be verified. Check the following:

• The IDP Certificate in Screendesk matches the certificate downloaded from Google Admin. Make sure you pasted the full PEM text including header and footer lines.

• The ACS URL in Google matches https://app.screendesk.io/saml_callback exactly.

• The Entity ID in Google matches urn:screendesk.io:saml exactly.

"No SSO account found" error

This means Screendesk could not find a workspace associated with the email domain. Verify that the SSO Domain field in Screendesk matches the domain part of your users' email addresses (e.g., yourcompany.com).

Users are redirected but not signed in

Make sure the Name ID format in Google is set to EMAIL and the Name ID is set to Primary email. Screendesk uses the NameID to identify users, and it must be a valid email address.

New users get "Ask your IT administrator" message

This means Automatic account creation is turned off in your Screendesk SAML settings. Either enable it in Account Settings → Security → SAML SSO, or manually create the user's Screendesk account before they try to log in.