Add a call-to-action

Add a clickable button on your video to drive viewers to the next step.

A call-to-action (CTA) is a clickable button that appears directly on your video during playback. Use it to guide customers to a relevant page — a knowledge base article, a signup form, a product page, or any URL you choose.

Call-to-action buttons are available on Pro plans and during your trial period.

Adding a Call-to-Action

Each recording supports one call-to-action button. You can add or edit it at any time after the recording is saved.

1

Open the recording

Navigate to the recording you want to add a CTA to and open it in the detail view.

2

Open the CTA editor

Click the CTA icon in the recording toolbar (below or alongside the video player). This opens the CTA editing modal.

3

Configure the button

Fill in the CTA settings:

• Button link (URL) — The destination URL that opens when a viewer clicks the button. Must be a full URL (e.g., https://help.example.com/article).

• Button text — The label displayed on the button (e.g., "Learn More", "Sign Up", "View Article").

• Location — Where the button appears on the video. Choose from four positions:

  • Top-left

  • Top-right

  • Bottom-left

  • Bottom-right

• Button color — The background color of the button. Use the color picker to match your brand.

• Button text color — The color of the text on the button.

• Only show at end of video — When enabled, the button appears only after the video finishes playing. When disabled, the button is visible throughout playback.

4

Preview and save

As you edit the settings, a live preview appears on the video thumbnail so you can see exactly how the button will look and where it will be positioned. Click Save when you're satisfied.

The CTA is applied immediately. Any viewer who watches the video — whether through a direct link, an embed, or from a helpdesk — will see the button.

Editing or Removing a CTA

To edit an existing CTA, open the same CTA editor and update any field. Your changes are saved and reflected in real time — the video player updates without requiring a page reload.

To remove a CTA, open the CTA editor and click Delete. The button is removed from the video immediately.

How CTAs Appear to Viewers

When a viewer plays the video:

• If "Only show at end of video" is turned off, the button appears as soon as playback starts and remains visible throughout the video.

• If "Only show at end of video" is turned on, the button appears only when the video reaches the end.

The button is positioned in the corner you selected, with a small offset from the edge for readability. Clicking the button opens the destination URL in a new browser tab.

CTAs work identically on the recording share page and in embedded videos.

Use Cases for Support Teams

Deflect to Self-Service

Add a CTA linking to a knowledge base article after explaining a solution. Customers can follow up on their own.

Example: "Read the full guide" → links to your help center article.

Drive Action

Point customers to a specific page where they need to take action — update settings, fill out a form, or complete a step.

Example: "Update your settings" → links to the relevant settings page.

Tip for managers: CTAs give your team a way to close the loop on every video. Instead of just explaining a solution, you can guide customers directly to where they need to go next.