# Share recordings ### Sharing Options Every recording in Screendesk can be shared in multiple ways. Whether you need to paste a link in a chat, embed a video on a help center page, or drop an animated GIF into an email, the Share menu gives you everything in one place. #### Opening the Share Menu Click the **Share** button on any recording to open the share dropdown. The dropdown is divided into two sections: **Public access** (the shareable link) and **Embed** options (website embed, GIF, and download).
#### Share Link Every recording has a unique URL based on its UUID. Clicking the **Share** button copies this link to your clipboard instantly. You can paste it anywhere — email, chat, helpdesk reply, or documentation. The share link opens the recording in a dedicated playback page that includes the video player, transcript, and any call-to-action you've configured. **Controlling Who Can View** For received recordings, a dropdown arrow next to the Share button opens the **Who Can View** settings: * **Anyone with link** — The default. Anyone who has the URL can view the recording without logging in. * **Workspace members** — Only users who are members of your Screendesk workspace can view the recording. Viewers must be logged in. {% hint style="info" %} The "Workspace members" option requires the **Restrict access to received recordings** feature to be enabled by your admin in **Settings → Security**. This feature is available on **Pro** plans and above. {% endhint %} The share button icon changes to reflect the current setting: a **globe** icon for public links, or a **lock** icon for workspace-restricted recordings. For sent recordings, clicking the Share button also copies the link to your clipboard. The same visibility controls are available via the dropdown chevron. **Default Share Settings** Admins can configure the default sharing level for new recordings in **Settings → Security → Default recording share setting**. This determines whether new received recordings default to "Anyone with link" or "Workspace members". #### Embed on a Website Embed a recording directly on any webpage using an iframe. This is ideal for help center articles, knowledge bases, or internal wikis. {% stepper %} {% step %} **Open the Share menu** Click **Share** on the recording to open the dropdown. {% endstep %} {% step %} **Copy the embed code** In the **Embed** section, find the **Website** row and click **Copy code**. {% endstep %} {% step %} **Paste into your page** Paste the HTML snippet into your webpage's source code. The embed is responsive and automatically adjusts to fit its container. {% endstep %} {% endstepper %} The embed code produces a responsive iframe with a 16:10 aspect ratio: ```html
``` Embedded videos include full playback controls and display any call-to-action buttons you've configured. If your account has white-label or custom branding enabled, the embedded player reflects your brand colors. {% hint style="info" %} Screendesk also supports the **oEmbed** standard, which means platforms that auto-detect embeds (like Notion, Confluence, or WordPress) can automatically render a rich video preview when you paste a recording URL. {% endhint %} #### GIF Preview Generate an animated GIF from your recording and copy it as a rich link — perfect for email replies, helpdesk messages, or anywhere a lightweight animated preview catches more attention than a plain text link. {% stepper %} {% step %} **Open the Share menu** Click **Share** on the recording to open the dropdown. {% endstep %} {% step %} **Generate the GIF** In the **Embed** section, find the **GIF** row. If a GIF hasn't been generated yet, click **Generate GIF**. A progress indicator shows the generation status in real time. {% endstep %} {% step %} **Copy the GIF link** Once the GIF is ready, click **Copy** next to the GIF row. This copies a **rich HTML snippet** to your clipboard that includes both the animated GIF image and a clickable link back to the full recording. {% endstep %} {% endstepper %} When you paste the copied content into an email or rich text editor, recipients see the animated preview and can click through to watch the full video. The GIF is generated at **960 pixels wide at 15 FPS** with optimized colors for a good balance between quality and file size. {% hint style="success" %} **Tip for agents:** GIF previews are especially effective in email replies. Customers are far more likely to click through and watch your video when they can already see an animated preview of what it contains. {% endhint %} #### Download Download the video file directly to your computer. 1. Open the **Share** menu. 2. In the **Embed** section, find the **Video** row and click **Download**. The download gives you the best available version of the video: the edited version if you've made edits, the processed version if the video was converted, or the original file otherwise. #### Sharing from Helpdesk Integrations When you send a recording from a helpdesk platform (Zendesk, Intercom, Freshdesk, HelpScout, or Jira), the share link is automatically posted to the ticket or conversation. Customers receive the link as part of the support thread and can click through to watch the video. The link posted to helpdesks includes the recording thumbnail in the preview, making it visually clear that a video is attached. #### Summary | Method | Best for | What gets copied | | ----------------- | ------------------------------------ | ---------------------------------------------- | | **Share link** | Chat, email, helpdesk replies | Direct URL to the recording playback page | | **Website embed** | Help centers, knowledge bases, wikis | Responsive iframe HTML code | | **GIF preview** | Email replies, rich text messages | Animated preview image with link to full video | | **Download** | Offline use, archiving, re-uploading | MP4 or WebM video file |