Share recordings
Different methods for sharing your recordings with viewers.
Sharing Options
Every recording in Screendesk can be shared in multiple ways. Whether you need to paste a link in a chat, embed a video on a help center page, or drop an animated GIF into an email, the Share menu gives you everything in one place.
Opening the Share Menu
Click the Share button on any recording to open the share dropdown. The dropdown is divided into two sections: Public access (the shareable link) and Embed options (website embed, GIF, and download).
Share Link
Every recording has a unique URL based on its UUID. Clicking the Share button copies this link to your clipboard instantly. You can paste it anywhere — email, chat, helpdesk reply, or documentation.
The share link opens the recording in a dedicated playback page that includes the video player, transcript, and any call-to-action you've configured.
Controlling Who Can View
For received recordings, a dropdown arrow next to the Share button opens the Who Can View settings:
Anyone with link — The default. Anyone who has the URL can view the recording without logging in.
Workspace members — Only users who are members of your Screendesk workspace can view the recording. Viewers must be logged in.
The "Workspace members" option requires the Restrict access to received recordings feature to be enabled by your admin in Settings → Security. This feature is available on Pro plans and above.
The share button icon changes to reflect the current setting: a globe icon for public links, or a lock icon for workspace-restricted recordings.
For sent recordings, clicking the Share button also copies the link to your clipboard. The same visibility controls are available via the dropdown chevron.
Default Share Settings
Admins can configure the default sharing level for new recordings in Settings → Security → Default recording share setting. This determines whether new received recordings default to "Anyone with link" or "Workspace members".
Embed on a Website
Embed a recording directly on any webpage using an iframe. This is ideal for help center articles, knowledge bases, or internal wikis.
Open the Share menu
Click Share on the recording to open the dropdown.
Copy the embed code
In the Embed section, find the Website row and click Copy code.
Paste into your page
Paste the HTML snippet into your webpage's source code. The embed is responsive and automatically adjusts to fit its container.
The embed code produces a responsive iframe with a 16:10 aspect ratio:
Embedded videos include full playback controls and display any call-to-action buttons you've configured. If your account has white-label or custom branding enabled, the embedded player reflects your brand colors.
Screendesk also supports the oEmbed standard, which means platforms that auto-detect embeds (like Notion, Confluence, or WordPress) can automatically render a rich video preview when you paste a recording URL.
GIF Preview
Generate an animated GIF from your recording and copy it as a rich link — perfect for email replies, helpdesk messages, or anywhere a lightweight animated preview catches more attention than a plain text link.
Open the Share menu
Click Share on the recording to open the dropdown.
Generate the GIF
In the Embed section, find the GIF row. If a GIF hasn't been generated yet, click Generate GIF. A progress indicator shows the generation status in real time.
Copy the GIF link
Once the GIF is ready, click Copy next to the GIF row. This copies a rich HTML snippet to your clipboard that includes both the animated GIF image and a clickable link back to the full recording.
When you paste the copied content into an email or rich text editor, recipients see the animated preview and can click through to watch the full video. The GIF is generated at 960 pixels wide at 15 FPS with optimized colors for a good balance between quality and file size.
Tip for agents: GIF previews are especially effective in email replies. Customers are far more likely to click through and watch your video when they can already see an animated preview of what it contains.
Download
Download the video file directly to your computer.
Open the Share menu.
In the Embed section, find the Video row and click Download.
The download gives you the best available version of the video: the edited version if you've made edits, the processed version if the video was converted, or the original file otherwise.
Sharing from Helpdesk Integrations
When you send a recording from a helpdesk platform (Zendesk, Intercom, Freshdesk, HelpScout, or Jira), the share link is automatically posted to the ticket or conversation. Customers receive the link as part of the support thread and can click through to watch the video.
The link posted to helpdesks includes the recording thumbnail in the preview, making it visually clear that a video is attached.
Summary
Share link
Chat, email, helpdesk replies
Direct URL to the recording playback page
Website embed
Help centers, knowledge bases, wikis
Responsive iframe HTML code
GIF preview
Email replies, rich text messages
Animated preview image with link to full video
Download
Offline use, archiving, re-uploading
MP4 or WebM video file
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