User roles and permissions

Understand workspace roles and what each role can do

Screendesk has 5 workspace roles:

• Owner: created the workspace. Full access. Can transfer ownership.

• Admin: full access, including user management and billing.

• Editor: can edit and delete team recordings.

• Member: can request and send recordings, and share them with teammates.

• Watch Only: can view recordings only.

Role availability

Some roles depend on your plan:

Role	Available on
Owner	All plans
Admin	All plans
Member	All plans
Editor	Pro and Enterprise
Watch Only	Pro and Enterprise

If you're on a Free or Plus plan and need Editor or Watch Only, upgrade to Pro or Enterprise.

Permissions by role

Feature	Owner	Admin	Editor	Member	Watch Only
Watch videos	✅	✅	✅	✅	✅
Send recordings	✅	✅	✅	✅	❌
Request recordings	✅	✅	✅	✅	❌
Edit team recordings	✅	✅	✅	❌	❌
Delete team recordings	✅	✅	✅	❌	❌
Manage users	✅	✅	❌	❌	❌
Invite members	✅	✅	❌	❌	❌
Customize branding	✅	✅	❌	❌	❌
Manage security settings	✅	✅	❌	❌	❌
Manage integrations	✅	✅	❌	❌	❌
Billing	✅	✅	❌	❌	❌
Transfer ownership	✅	❌	❌	❌	❌

Watch Only seats are included in the Pro and Enterprise plans at no extra cost. You can invite unlimited Watch Only users.