Notifications
Get notified of new recording submissions via email or Slack, and manage notification preferences.
Screendesk notifies you when something needs your attention — a new customer recording, a bug report assignment, or a teammate mentioning you in a comment. Notifications are delivered in two ways: in-app (the bell icon) and email.
The bell icon
The bell icon in the top navigation bar is your notification center. A pink badge shows your unread count (or 9+ if you have more than nine).
Click the bell to open the dropdown, which shows your most recent notifications. Each notification displays an icon, a short message, and a relative timestamp. Unread notifications have a pink dot on the right.
From the dropdown you can:
Mark all as read — click the checkmark icon in the header
Open notification settings — click the gear icon in the header
See all notifications — click the link at the bottom to view the full list
Clicking a notification takes you directly to the related recording, bug report, folder, or other resource.
Notifications are scoped to your current workspace. If you belong to multiple workspaces, each has its own notification count.
Notification types
New recording available in your workspace
✅
✅
Your recording link is used
—
✅
First view of a video you sent
—
✅
Assigned to a recording
✅
✅
Assigned to a bug report
✅
✅
Mentioned in a comment
✅
✅
New comment on a thread you're subscribed to
—
✅
Folder access granted to you
✅
—
Team member accepts your invitation
✅
—
Workspace ownership transferred
✅
—
Email notification settings
You can control which emails you receive from Profile → Notifications (or click the gear icon in the notification dropdown).
Four toggles are available:
All Recordings
Email when any new video recording is available in your workspace
Off
My Recordings
Email when your personal recording link is used to record a new video
On
First View
Email when a video you sent is viewed for the first time
On
Bug Report Assignments
Email when you are assigned to a bug report
On
Changes are saved when you click Save.
@mention emails cannot be turned off. When a teammate mentions you in a comment, you will always receive an email so you never miss a direct request.
Real-time updates
Notifications appear instantly — you do not need to refresh the page. When a new notification arrives, the badge count on the bell icon updates automatically. If you have browser notifications enabled, you will also see a desktop notification.
Why notifications matter for support teams
Notifications help agents respond faster and stay coordinated:
New recording alerts let you start reviewing a customer issue the moment it comes in, reducing response time.
Assignment notifications make it clear who owns a bug report so nothing falls through the cracks.
@mentions let teammates loop you into a conversation without leaving Screendesk — and the always-on email ensures you see it even when you're away.
First view alerts tell you when a customer has watched a video you sent, so you know when to follow up.
Tip for managers: Keep the "All Recordings" email enabled to maintain visibility across the team's incoming recordings. Individual agents may prefer to turn it off and rely on assignments instead.
Last updated
Was this helpful?