# Notifications

Screendesk notifies you when something needs your attention — a new customer recording, a bug report assignment, or a teammate mentioning you in a comment. Notifications are delivered in two ways: **in-app** (the bell icon) and **email**.

#### The bell icon

The bell icon in the top navigation bar is your notification center. A pink badge shows your unread count (or **9+** if you have more than nine).

<figure><img src="https://3820804400-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FfW6XSzJSKsNyZnOkSJPt%2Fuploads%2FMl6nHddztoGley0wZYiZ%2FCleanShot%202026-02-09%20at%2013.24.49%402x.png?alt=media&#x26;token=c386ffd0-ef9b-4707-84fc-73ab9a709410" alt=""><figcaption></figcaption></figure>

Click the bell to open the dropdown, which shows your most recent notifications. Each notification displays an icon, a short message, and a relative timestamp. Unread notifications have a **pink dot** on the right.

From the dropdown you can:

* **Mark all as read** — click the checkmark icon in the header
* **Open notification settings** — click the gear icon in the header
* **See all notifications** — click the link at the bottom to view the full list

Clicking a notification takes you directly to the related recording, bug report, folder, or other resource.

{% hint style="info" %}
Notifications are scoped to your current workspace. If you belong to multiple workspaces, each has its own notification count.
{% endhint %}

#### Notification types

| Event                                        | In-app | Email |
| -------------------------------------------- | ------ | ----- |
| New recording available in your workspace    | ✅      | ✅     |
| Your recording link is used                  | —      | ✅     |
| First view of a video you sent               | —      | ✅     |
| Assigned to a recording                      | ✅      | ✅     |
| Assigned to a bug report                     | ✅      | ✅     |
| Mentioned in a comment                       | ✅      | ✅     |
| New comment on a thread you're subscribed to | —      | ✅     |
| Folder access granted to you                 | ✅      | —     |
| Team member accepts your invitation          | ✅      | —     |
| Workspace ownership transferred              | ✅      | —     |

#### Email notification settings

You can control which emails you receive from **Profile → Notifications** (or click the gear icon in the notification dropdown).

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Four toggles are available:

| Setting                    | What it does                                                          | Default |
| -------------------------- | --------------------------------------------------------------------- | ------- |
| **All Recordings**         | Email when any new video recording is available in your workspace     | Off     |
| **My Recordings**          | Email when your personal recording link is used to record a new video | On      |
| **First View**             | Email when a video you sent is viewed for the first time              | On      |
| **Bug Report Assignments** | Email when you are assigned to a bug report                           | On      |

Changes are saved when you click **Save**.

{% hint style="warning" %}
**@mention emails cannot be turned off.** When a teammate mentions you in a comment, you will always receive an email so you never miss a direct request.
{% endhint %}

#### Real-time updates

Notifications appear instantly — you do not need to refresh the page. When a new notification arrives, the badge count on the bell icon updates automatically. If you have browser notifications enabled, you will also see a desktop notification.

#### Why notifications matter for support teams

Notifications help agents respond faster and stay coordinated:

* **New recording alerts** let you start reviewing a customer issue the moment it comes in, reducing response time.
* **Assignment notifications** make it clear who owns a bug report so nothing falls through the cracks.
* **@mentions** let teammates loop you into a conversation without leaving Screendesk — and the always-on email ensures you see it even when you're away.
* **First view alerts** tell you when a customer has watched a video you sent, so you know when to follow up.

{% hint style="info" %}
**Tip for managers:** Keep the "All Recordings" email enabled to maintain visibility across the team's incoming recordings. Individual agents may prefer to turn it off and rely on assignments instead.
{% endhint %}