Two-factor authentication

How to set up two-factor authentication for your Screendesk account.

Two-factor authentication (2FA) adds a time-based code to your login. You’ll need an authenticator app in addition to your password.

Available on Plus, Pro, and Enterprise plans.

How 2FA works

After you enter your email and password, Screendesk asks for a 6-digit code. The code comes from a TOTP authenticator app (Google Authenticator, Authy, 1Password, etc).

During setup you also get 16 one-time recovery codes. Use them if you lose access to your authenticator app.

Enable 2FA

2FA is enabled per user. Admins can’t enforce it workspace-wide.

1

Open your Security settings

Go to Personal settings → Security.

2

Save your recovery codes

You’ll see 16 recovery codes. Download, print, or copy them and store them somewhere safe. Each code can only be used once.

Treat recovery codes like a password. If you lose both your authenticator device and recovery codes, you can get locked out.

3

Scan the QR code

Open your authenticator app and scan the QR code. The app will start generating codes for Screendesk.

4

Verify

Enter the 6-digit code from your authenticator app. Click Continue to activate 2FA.

Log in with 2FA

1. Enter your email and password as usual.
2. Enter the 6-digit code from your authenticator app.
3. If you can’t access the app, use a recovery code.

Disabling 2FA

Go to Personal settings → Security and disable 2FA. This clears your secret key and invalidates any unused recovery codes.

FAQ

Which authenticator apps are supported?

Any TOTP-compatible authenticator app works. Examples include Authy, Google Authenticator, Microsoft Authenticator, and 1Password.

What happens if I lose my authenticator device?

Use a recovery code to log in. Then disable and re-enable 2FA to register a new device.

Can an admin force all users to enable 2FA?

Not currently. Each user enables 2FA for their own account.

What happens if I downgrade to the Free plan?

If 2FA is already enabled, it stays enabled. You can’t set up 2FA from scratch on the Free plan.