Send recordings with a GIF preview

Step-by-step guide on how to send video recordings with a GIF preview in Screendesk, including tips for ensuring all components are linked and viewable, especially on Intercom.

At Screendesk, we know that adding visual elements to your communication can make it much more engaging. That's why we're here to show you how to send video recordings with a dynamic GIF preview. Here’s how it looks like and how to do it step-by-step.

GIF Demo - Watch Video

Step 1: Record or Select Your Video

First, either record a new video through Screendesk or choose a pre-existing video from your video library.

Step 2: Share Your Video

Locate the Share button at the top right corner of your video's page and click it.

Step 3: Copy the GIF Thumbnail

After clicking on Share, select Copy GIF Thumbnail. This action copies to your clipboard a GIF preview and the title of your video followed by a call to action labelled "Watch Video". All these elements are linked to the full video, facilitating easy access for the recipient.

Step 4: Paste in Your Helpdesk Messenger

Navigate to your helpdesk messenger and paste the copied elements into your conversation. This will insert the GIF preview along with its interactive elements into your message.

If you're using Intercom, be aware that it does not retain links when pasting content. Therefore, after pasting the GIF, be sure to also paste the direct link to the video in your message. Initially, only the GIF and the title will be visible.

These steps allow you to quickly enhance your helpdesk communications with visual previews and direct links to your videos. This method is designed to catch your audience's attention and deliver information in an efficient and visually appealing manner.

For any additional assistance or questions, please contact our support team.