# Video Calls

- [Start a video call](/video-calls/start-a-video-call.md): Start a live video call from your helpdesk to troubleshoot with customers in real time.
- [Customize video calls](/video-calls/customize-video-calls.md): See what parts of the video call experience you can customize.
- [Video call settings](/video-calls/customize-video-calls/video-call-settings.md): Configure guest defaults, room UI, branding, and recording behavior for video calls.
- [Personal video call preferences](/video-calls/customize-video-calls/personal-video-call-preferences.md): Configure your own default host experience for live video calls.
- [Participant insights](/video-calls/participant-insights.md): View technical details for each guest after a live video call to troubleshoot connection and compatibility issues.
- [Triggers to record a video call](/video-calls/triggers-to-record-a-video-call.md): Record live screensharing sessions, choose when recording starts, and find replays in your dashboard.
- [Video call vs. co-browsing](/video-calls/video-call-vs.-co-browsing.md): Same Objective, Different Approaches - Comparing the Technical Solutions for Real-time Customer Support