# Participant insights

After a live video call, Screendesk automatically fetches technical details about each guest who joined the session. This data appears in the **Insights** tab on the recording page and helps you understand the context of a support call — especially when troubleshooting connection or compatibility issues.

### Plan availability

Participant insights are available on **Pro** and **Enterprise** plans.

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### What's captured

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For each guest participant, Screendesk collects:

| Field                 | Description                                      |
| --------------------- | ------------------------------------------------ |
| **Display name**      | The name the participant used in the call        |
| **Join / leave time** | When they entered and left the room              |
| **Operating system**  | OS name and version, with a platform icon        |
| **Browser**           | Browser name, with a browser icon                |
| **Device**            | Device model if available                        |
| **Device type**       | Desktop, mobile, or tablet                       |
| **Screen resolution** | The guest's screen dimensions                    |
| **Window size**       | The size of their browser window during the call |
| **Timezone**          | The guest's timezone                             |
| **Locale**            | The guest's browser locale (e.g., en-US, fr-FR)  |
| **IP address**        | The IP address the guest connected from          |
| **ISP**               | Internet service provider                        |
| **Location**          | City, region, and country                        |
| **VPN**               | Whether the guest appears to be using a VPN      |

{% hint style="info" %}
Host and recorder participants are excluded from the Insights tab. Only guest participants are shown.
{% endhint %}

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### Viewing insights

{% stepper %}
{% step %}

#### Open a live recording

Go to **Live** in the left sidebar and click on any completed call recording.
{% endstep %}

{% step %}

#### Click the Insights tab

The Insights tab appears next to the Details and Transcript tabs in the recording sidebar.
{% endstep %}

{% step %}

#### Review participant cards

Each guest appears as a card. Expand the card to see all available details. Fields that weren't captured (for example, if a guest joined from a browser that doesn't report device type) are omitted.
{% endstep %}
{% endstepper %}

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### When data becomes available

Participant insights are fetched automatically after the call ends. This usually takes a few minutes. If you open the Insights tab immediately after a call, the data may not yet be available — refresh the page after a short wait.