Participant insights

View technical details for each guest after a live video call to troubleshoot connection and compatibility issues.

After a live video call, Screendesk automatically fetches technical details about each guest who joined the session. This data appears in the Insights tab on the recording page and helps you understand the context of a support call — especially when troubleshooting connection or compatibility issues.

Plan availability

Participant insights are available on Pro and Enterprise plans.

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What's captured

For each guest participant, Screendesk collects:

Field	Description
Display name	The name the participant used in the call
Join / leave time	When they entered and left the room
Operating system	OS name and version, with a platform icon
Browser	Browser name, with a browser icon
Device	Device model if available
Device type	Desktop, mobile, or tablet
Screen resolution	The guest's screen dimensions
Window size	The size of their browser window during the call
Timezone	The guest's timezone
Locale	The guest's browser locale (e.g., en-US, fr-FR)
IP address	The IP address the guest connected from
ISP	Internet service provider
Location	City, region, and country
VPN	Whether the guest appears to be using a VPN

Host and recorder participants are excluded from the Insights tab. Only guest participants are shown.

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Viewing insights

1

Open a live recording

Go to Live in the left sidebar and click on any completed call recording.

2

Click the Insights tab

The Insights tab appears next to the Details and Transcript tabs in the recording sidebar.

3

Review participant cards

Each guest appears as a card. Expand the card to see all available details. Fields that weren't captured (for example, if a guest joined from a browser that doesn't report device type) are omitted.

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When data becomes available

Participant insights are fetched automatically after the call ends. This usually takes a few minutes. If you open the Insights tab immediately after a call, the data may not yet be available — refresh the page after a short wait.