# Participant insights

After a live video call, Screendesk automatically fetches technical details about each guest who joined the session. This data appears in the **Insights** tab on the recording page and helps you understand the context of a support call — especially when troubleshooting connection or compatibility issues.

### Plan availability

Participant insights are available on **Pro** and **Enterprise** plans.

***

### What's captured

<figure><img src="/files/rzYAzOX1nKmvTv3J3c9E" alt=""><figcaption></figcaption></figure>

For each guest participant, Screendesk collects:

| Field                 | Description                                      |
| --------------------- | ------------------------------------------------ |
| **Display name**      | The name the participant used in the call        |
| **Join / leave time** | When they entered and left the room              |
| **Operating system**  | OS name and version, with a platform icon        |
| **Browser**           | Browser name, with a browser icon                |
| **Device**            | Device model if available                        |
| **Device type**       | Desktop, mobile, or tablet                       |
| **Screen resolution** | The guest's screen dimensions                    |
| **Window size**       | The size of their browser window during the call |
| **Timezone**          | The guest's timezone                             |
| **Locale**            | The guest's browser locale (e.g., en-US, fr-FR)  |
| **IP address**        | The IP address the guest connected from          |
| **ISP**               | Internet service provider                        |
| **Location**          | City, region, and country                        |
| **VPN**               | Whether the guest appears to be using a VPN      |

{% hint style="info" %}
Host and recorder participants are excluded from the Insights tab. Only guest participants are shown.
{% endhint %}

***

### Viewing insights

{% stepper %}
{% step %}

#### Open a live recording

Go to **Live** in the left sidebar and click on any completed call recording.
{% endstep %}

{% step %}

#### Click the Insights tab

The Insights tab appears next to the Details and Transcript tabs in the recording sidebar.
{% endstep %}

{% step %}

#### Review participant cards

Each guest appears as a card. Expand the card to see all available details. Fields that weren't captured (for example, if a guest joined from a browser that doesn't report device type) are omitted.
{% endstep %}
{% endstepper %}

***

### When data becomes available

Participant insights are fetched automatically after the call ends. This usually takes a few minutes. If you open the Insights tab immediately after a call, the data may not yet be available — refresh the page after a short wait.


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.screendesk.io/video-calls/participant-insights.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.