Adding video to the library

Add and remove recordings in the Video Library, and control who can manage shared videos.

The Video Library is a shared collection of reusable recordings that your entire team can access and send to customers directly from the dashboard or from within your helpdesk tool. Any recording in Screendesk can be added to the library, making it easy to build a catalog of how-to videos, troubleshooting walkthroughs, or product demos.

Who can manage the library

Only Admins and Editors can add or remove videos from the library. Members can browse and use library videos, but cannot change which recordings appear there.

Videos that were uploaded directly (using the Upload Video button) are automatically added to the library. The add and remove actions described below apply to recordings created through screen recording, helpdesk integrations, or the Chrome extension.

Add a recording to the library

You can add a recording to the library from two places: the dashboard and the individual recording page.

From the dashboard

1

Find the recording

Navigate to your dashboard and locate the recording you want to add. You can use the Received, Sent, or Live filter tabs to narrow down your list, or search by title.

2

Open the recording menu

Hover over the recording card and click the three-dot menu icon that appears in the top-right area of the card.

3

Select "Add to library"

Click Add to library from the dropdown menu. The recording will be moved to the library immediately, and a confirmation message will appear: "Video was successfully added to library."

From the recording page

When a recording is added to the library, it is automatically removed from any folder it was previously in. Library videos are managed separately from folder-based organization.

Remove a recording from the library

From the library view

1

Go to the Library tab

On the dashboard, click the Library filter tab to see all library recordings.

2

Open the recording menu

Hover over the recording card and click the three-dot menu icon.

3

Select "Remove from library"

Click Remove from library. The recording will be removed from the library view, and a confirmation message will appear: "Video was successfully removed from library."

From the recording page

Browse the library

To view all library videos, click the Library tab on the dashboard filter bar. The filter tabs — Received, Sent, Live, and Library — appear at the top of your recordings list.

The library view displays each recording as a card showing the video thumbnail, duration, view count, title, and creation date. You can further refine what you see using:

• Search — filter by recording title

• Labels — filter by any labels assigned to the recording

• Date range — filter by when the recording was created

• Users — filter by who created the recording

What happens after adding to the library

Once a recording is in the library, your team can:

• Send it from the helpdesk sidebar — Agents using Zendesk, Intercom, or Freshdesk can search the library and share videos directly within a conversation. See Access videos from helpdesk for details.

• Search it by title or tags — The library is searchable from both the dashboard and helpdesk integrations. In the helpdesk sidebar, agents can type #tagname to filter by tags.

• Share it via link — Each library video has a shareable URL that can be copied and sent anywhere.

The library count is displayed next to the page heading when viewing the Library tab (e.g., "12 recordings"), so you always know how many reusable videos your team has available.