# Share videos from helpdesk

### Supported helpdesk platforms

Screendesk provides in-app integrations for the following platforms:

| Platform         | Integration type         | Key capabilities                                                          |
| ---------------- | ------------------------ | ------------------------------------------------------------------------- |
| **Zendesk**      | Ticket sidebar           | Request recording, send recording, send from library, live screen sharing |
| **Intercom**     | Conversation sidebar     | Request recording, send recording, send from library, live screen sharing |
| **Freshdesk**    | Portal embed + API       | Request recording from customers via portal form                          |
| **Freshservice** | Ticket integration       | Request and receive recordings linked to tickets                          |
| **HubSpot**      | Sidebar widget           | Request recording, search library, link recordings to contacts            |
| **HelpScout**    | Conversation integration | Send and receive recordings linked to conversations                       |

{% hint style="info" %}
Your workspace administrator sets up the helpdesk integration. If you don't see Screendesk in your helpdesk tool, ask your admin to enable it from the Screendesk **Integrations** settings page.
{% endhint %}

### Using the helpdesk sidebar

Zendesk, Intercom, and HubSpot display a Screendesk sidebar panel directly within the ticket or conversation view. The sidebar gives you quick access to the following actions.

<figure><img src="/files/EO6z4OtlM1N319VQjA9P" alt=""><figcaption></figcaption></figure>

#### Send a video from the library

Use this to share a pre-made video — such as a how-to guide or FAQ walkthrough — without recording a new one.

{% stepper %}
{% step %}

#### Click "Send from Library"

In the Screendesk sidebar, click **Send from Library** (shown with a library icon). The sidebar expands to display the library search view.
{% endstep %}

{% step %}

#### Search for the right video

Type a video title in the search bar to find a specific recording. You can also search by tag using the `#tagname` syntax (e.g., `#onboarding` or `#billing`).

The search results show a list of matching library videos with their thumbnail, title, and creation date.
{% endstep %}

{% step %}

#### Share the video

Click **Share** next to the video you want to send. The video link is inserted into the conversation.

In Intercom, you also have the option to add a personalized message before sharing. A text area labeled "Personalize your message" lets you add context before sending.
{% endstep %}
{% endstepper %}


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```
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```

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